El Pollo Loco - San Fernando

I often see these dishes on TV and they look delicious, but after picking up our food and seeing what we received… I’m really disappointed. I feel for the person who prepared this order and hope they have a better day by the end of their shift. I hope that next time I can actually enjoy some taquitos like the ones shown in the advertisement.

This restaurant is decent as long as you request no gravy. However, when I ordered a combination of mac and cheese with mashed potatoes, I was surprised to find there wasn’t much of either. On top of that, they don’t seem to be providing receipts, which is a bit concerning.

If you're in search of vegetarian options, I recommend trying the double chicken tostada bowl—we ordered two, and they looked fantastic. We recently moved to the area and this was our first time ordering from this restaurant. We also tried a burrito, but unfortunately, it didn’t meet our expectations. However, after not eating all day, we didn’t feel it was worth going back for a refund.

I am usually satisfied enough with my purchase, but this week I was very disappointed. There is often a big discrepancy in the size of the pieces, but this time was ridiculous! Please be more careful in the future.

Got a simple double chicken tostada salad. As I'm into my meal about 4-5 bites in I notice paper in my salad and not just small piece. Very noticeable sized paper in it all mixed with food. For the employees preparing the meal not to notice what they are putting in the bowl is very disturbing. Went back to the restaurant. They claimed it was the avocado paper. Mind you the avocado is at the top of the salad Thankfully they gave me a refund.