Starbucks - Sandy Springs

It was difficult to order because they didn?t seem to be listening. They were out of hot drink cups. They handed a drink to us with liquid all over the outside of the cup. We got decent coffee but it wasn?t a great Starbucks experience.

I really dislike complaining about coffee since I’ve worked at Starbucks before. I ordered two identical drinks from the drive-thru, but when we received them, they looked completely different and were both incorrect. They offered to remake them, but unfortunately, they got it wrong again. I definitely won't be returning to this location.

This is by far the worst Starbucks in the entire metro area. The woman at the register incorrectly entered my order FIVE times! If you can't differentiate between a frappuccino and a cappuccino, you really shouldn't be working at Starbucks. It's 2022—why doesn't your app provide real-time inventory updates? I drove 15 minutes only to be told that my food item was out of stock! Don't allow me to order something that you can't actually fulfill.

The manager Kayla is extremely rude. They refused in cafe purchases and would only serve the drive through. What if you don?t have a car? You have to stand outside in the car line to order? that?s ridiculous and they have bad customer service.

I ordered an iced coffee with milk. That?s it and it took 15 minutes. Everyone who ordered behind me got their drinks first and lost of their drinks included espresso shots and other time consuming add ins. I was finally asked what I was waiting on and it took 5 seconds. On top of that it?s not even good. Ridiculous. You?re better off going to Dunkin? Donuts.