Cinnabon - Santa Clarita

I work at the mall and I understand the meaning of a good costumer service.I went on Monday and I didn 't have time to make my morning coffee at home. So by Cinnabon being the only place that has coffee I went to buy coffee not only for me but for my coworkers too. The person in charge this day that supposedly is the manager name Rosa help me. Well when I was graving the creamers for my coffee she went on I said not too many, that 's all I have I would of understand if she would of told me that in a good way but she was rude and the tone that she used when she said that. I told her that I was graving 4 creamers for each coffee that I bought. She said no and I told her if you want I can pay you for those creamers. She said no because they come with the coffee in a rude tone again.I being in different Cinnabon locations and this is far from being a busy one and I know why. When customer service is this bad, customers don 't want to come backThis Cinnabon has potential right now is the only place with coffe and sweets ;(Starbucks is gone) but with this service they are going to end it up closing too.

We went here last Friday January 12th after my husband and I had dinner at sharkeys. I was so excited since I hadn't been in years. I ask for 4 rolls. I was told we just ran out. I said but you have them on the menu. She said we just ran out it was 6 pm. I asked for 6 the and extra frosting she said they come with extra frosting and put 1 in the bag I asked for more and she put 1 more in the bag. Those frosting containers are the size of a ketchup holder. We got them home and they were stale and dry. So disappointing won't be going back. Awful customer service both girls working were t friendly or helpful. Not going back.

I have given this store a 2 ND chance for good service and this time I had a better experience.The staff named Sady was very friendly and got all my order right. It felt like the management heard our complaints and pushed the reset button to improve the customer service here in SCV.Keep it up!?

Everytime I buy from here they always forget to put something in the bag that I paid for!

I love Cinnabon, but the experience I received at Valencia was extremely disappointing. The manager would not give me her name or any contact information. I waited for my order for an hour and 20 minutes. The food quality is horrible, and when I brought it to her attention, she was not happy and started refusing service. She decided to refund me for my order and could not find my order so, short paid me. When I asked her for a full refund, her response was to dispute the charge with your bank. I am refused to leave without a full refund. She called the security and cops on me. After all the commotion, she finally decided to refund the remaining balance in cash but threw the money at me. She needs to be retrained on handling situations when their own employees are taking incorrect orders.