Hampton Inn Suites Omaha Southwest-la Vista

Don’t stay here. If you read the negative reviews they always say, “we take your feedback seriously”, but they don’t. I experienced many of the same issues. I even tried to give feedback to their manager and was ignored. This hotel has awful customer service. We were shorted towels in our room and had to share. We asked 3 times over 2 days for more towels and they said they didn’t have any. How? Same story with coffee. No coffee, no juice, hardly any food at breakfast. I could go on, but will just state that I will never stay here again.

We’ve been here a few times in the last couple months traveling with our daughter’s team. The manager at night has been absolutely wonderful to us. I don’t think she was there for our first couple stays but she remembered us from 2 weeks ago when we checked in tonight and was fabulous at handling a never ending line of people for several hours. It’s been so long since we’ve received the special attention and care she’s given everyone on our team and we all wish every game we travel for could be in Omaha at your hotel. The rest of the staff is great as well, but the manager has been especially good to our team.

This place is sketchy and unprofessional to say the least. Didn’t even end up staying there and had a debacle trying to get a refund. We cancelled within the window of being able to receive one. It took many phone calls to even begin getting the issue resolved. After being charged for the room twice, finally received the refund. Weeks later I was somehow charged a random amount from the hotel again. Don’t trust this place with your card information.

I really wanted to give the poor front desk clerk the benefit of a doubt. However, on the night of my check-in on 3/29, his alleged confusion about “difficulties” with locating my reservation when I had reserved directly through the Hampton Inn website, seemed rather suspicious. He smirked and leaned a bit closer, “Did you book through a third party?” I didn’t have to but I showed the bank transaction of the hotel charge without including sensitive data. Then he said, “You have a balance of a dollar.”, and that was odd. He proceeded to waste my time and told me that he would check something and to look at the card terminal LCD to see if it displayed a balance. It did not, because…you’ve guessed it, I paid in advance with a no refund or cancellation disclaimer!! All of these unnecessary shenanigans while the nice couple behind me waited to be helped. He pretended that he solved whatever phantom problem he had fabricated and was able to check me in without further issue. Now, I said I wanted to give the poor lad the benefit of a doubt, but then there was further confirmation that he either had subpar customer service skills or was simply, mischievous. This morning, I thought that I was checking out with him at 7am and gave him my room cards. He clearly stated that I would not get a printed receipt and that I would receive it via email. So, my husband and I hit the road, heading back to Houston, and I decided to call after 11am since I had still not received my receipt! This time I was graced to speak with a much nicer hotel clerk who informed me that I had not been checked out!!! I was baffled, but she immediately helped me and shortly after I called, I confirmed that I was emailed my receipt. The whole ordeal was perplexing…but all I can do now is inform those who need to be informed and pray for the guy, because it seems like he’s in dire need of it.

Very nice Hampton Inn. Great service, amenities and plenty of space to exercise my dog around the property. Only negative was that my room was located on the end of the hotel near a road that led to several fast food places and the retail stores. Made for a lot of loud road noise. Otherwise, well worth staying there!