Subway - Sheridan

Upon entering the store, two reps were working behind the counter. Noah, the manager, was on his laptop. Doordash arrived for an order at the counter which Noah dismissed with, It 's only Doordash. when one of his employee 's asked if he could help with the person at the counter. As I was ordering my meat, the employee asked Noah if any Roast Beef was prepared for use. He one word answered her, no. while continuing on his laptop with whatever he was doing. This is the second time that I 've experience a lack of meat available due to the new freshly sliced meat options. I ordered chicken bacon reluctantly. As soon as my sub gets in the toaster, Noah got up from the laptop then began to slice roast beef. While getting ready to pay, I asked the employee if Noah was a store manager or general manager. She stated store but that she thought contact info for general manager may be on the receipt. Noah turns around and asked what the problem was. I let him know that I felt he wasn 't effectively communicating with his employees as it would have took two seconds to let them know he would prepare it soon. I could have let someone go in front of me. He says, well the general manager will tell you the same thing that I will. I told him, I 'm not trying to communicate with you about it when my grievance is towards how you interact with your staff. He says, well your sub is paid. I told him I would like to pay for my own sub. He refused to allow payment so I left the sub on the counter. I asked if there was any way to contact a higher up for complaint whether it is email or some other method. He said, She won 't let me give out her contact info but we are privately owned so there is no one else to complain to but me. I don 't think it 's right that there is no one to complain to if there is a problem with store management as it takes away accountability for management. Noah was on the phone, I presume discussing our interaction with his higher up, before I had left the parking lot. I wish he would have had the same energy in resolving this. He could have easily said, I was on the laptop and didn 't realize she needed the meats. Sorry about that. or anything of the nature to deescalate the situation. I also feel that he probably felt by refusing to allow me to pay that it fixed the issue vs. evaluating that he could have actually handled the situation differently. It 's the lack of empathy, apology or recognizing the customer concern that I have issue with. I didn 't want a free sub.

The older lady was rude, my order wasn't made correctly and even tho I had put my order in 30 minutes before hand I still had to wait on it being made when I got there. They barely put meat on my sandwich and used the wrong bread.

Delicious sandwich and friendly service! Thanks Alex!

The manager is really rude and talks down to the employees in front of customers not very professional not friendly. I can remember going into Subway and the employees actually welcomed everyone coming in the door and its like their just there

I usually go here for lunch because it’s the quickest to do an online order. They are awesome this one guy sorry I don’t know your name , is always on point polite and quick . Thank you so much .