Wendy's - Sierra Vista

Absolutely horrible experience and will never return. All the food was terrible. We waited quite a while for our food which was fine considering it was 4th of July but once we got home and went to eat we realized it was not worth the wait and definitely not worth the money. The fries tasted as if they had been sitting there all day or made from old potatoes. The salad that I got my mother looked like someone was eating out of it. There was about 80% of the salad gone and absolutely no avocado which is the whole point of the reason she chose that salad. I don't know if they forgot to finish making it or if someone actually ate it. We tried calling the restaurant but of course it was later and no one answered. Did not feel like driving all the way back considering it was already late at night. Very disappointed and would not recommend.

Great group of people working at this Wendy's. They are always friendly and helpful. We were their first customer of the day more than once and they greeted us with enthusiasm and great personality. We never seem to order exactly as normally prepared and our sandwiches come out perfectly customized. That is appreciated and is why we keep coming back. We are new to this state and this area. They have certainly made us feel welcome.

My husband went to pick up our food, and when he came back home, he realized that his chicken sandwich was old and hard. I also noticed the same issue with my chicken sandwich. The manager, a lady working on October 1st at 7pm, tried to argue with me when I brought this to her attention. I explained that I have worked at McDonald's for over 2 years and know what old chicken looks like. Eventually, she agreed to fix the problem but hung up on me in an unprofessional manner. I do not believe she is a good manager, especially since she was also rudely yelling at someone while I was on the phone. No employee or customer should be treated in such a disrespectful manner.

The food at this restaurant was good, although a bit expensive for fast food. However, the service at the drive-through was incredibly slow. In my 50 years of using drive-throughs, this was the slowest I've ever experienced. I started timing and it took seven minutes for each customer to be served. With five cars ahead of me, it took a total of 35 minutes to get my order. I realized that I could have gone to a sit-down restaurant, paid slightly more for a similar salad, and been home just as quickly.

This Wendy's has lost our business. Today, at the drive thru, the speaker was not working, so we had to order at the window, last time (2 weeks ago) the fryer wasn't working, so no fries, and 2 months ago all the employees were standing outside while we waited inside the building to order. After 5 minutes, we went outside to ask someone to come in the building for us to order. Today, we ordered 3 different items (chicken sandwich, baconator fries, frosty) and all were done incorrect. The chicken sandwich was missing lettuce, the baconator fries had too much cheese and it wasn't melted, and the frosty was more of a milkshake, not thick at all. We had asked for a spoon for the frosty and we were told they are out of spoons. ????