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Contribuer aux commentairesFood is ok if you actually get what you ordered. I get that you need to constantly remind them to add hot sauce. I don't understand how they can forget to include a biscuit, give you the wrong ranch dressing and only put 4 fries in the bag. My daughter just got back with her to-go meal and its a joke. I have been a customer since I lived in Orlando FL at age 19. I'm now 55 and I can say the service at the Hamilton Blvd location is terrible. Guess its time to visit the Colonel.
So, the food would have received 3 stars, maybe even 4, but over all, I don?t understand how this place stays in business, and an over all 1-2 stars is all I can give it. When it first opened, I tried it. I had the same problems I?m about to explain. About a year ago, I had some friends that wanted to try it, so I went again, and again, same problems I?m about to explain. Got a gift card from someone, so rather than waste it, I tried it yet another time. First off, getting help at the counter is a challenge that takes forever every time. And, when eating there, I see the same thing happen to those who come in after me. I bet I stood at the counter for 5 minutes or better while 1/2 dozen employees would make eye contact with me, but not say a word. Not to come help, not that someone will be right with me, nothing. Just ignored. Finally someone from way in the back walks up slowly, without a concern in the world, and asks if she can help me, with no apology for my wait or anything. Everyone working there was acting like immature juveniles. Hollering loudly, goofing off, etc. Once my order was rung up, I went to pay, and they couldn?t get my gift card to work. Got some sort of supervisor up, and he couldn?t solve it either. I told them no problem, I could pay this time, but wanted info to contact a manager of some sort to correct the gift card problem. I honestly didn?t want to pay, because now I?d have to come back again for the gift card, but I believe it was an honest issue on why it wasn?t working. Anyhow, he tells me there?s no one I can contact. I said, listen? even if it?s the owner. Clearly someone is above the current staff in here that can help. He mentioned perhaps the district manager? I don?t remember for sure, but when I asked how to get a hold of, he said he had no idea. What?!? So I said, do I just call and speak with day staff? He said you can?t, because our phone hasn?t been working here for a long time. Ok? I figure I?ll call some corporate deal when
We ordered not spicy chicken, was given an allspice chicken. We got asked if they could give us 1 spicy to replace what they didn't have... fine. But not all should have been spicy!!!! Coleslaw has weird taste. Told staff they needed to change the c02 or dr.pepper and they didn't change either. Not the best place and highly not reccomendable.
Was trash service, waited 30-45min for my order and when I got it, half of it was missing. There was a huge line that sat for 30 min before they could even be helped, or sum didn?t even get helped. Straight lazy whoever worked the night shift on Monday the 17th..
I love there food but drive thru was horrible and slow! They we're rude and made me wait. Even though there was only one car in front of me?