Fitness Kitchen La - South El Monte

Friend gave us gift certificates of significant amounts months ago while I was sick. When we finally went to use the certificates we were informed that the site was not taking orders and by all appearances they are out of business. Would love to find out about refunding my friend's money rather than keeping it for services and food not provided

As of now it appears Fitness Kitchen is permanently closed Due to a busy work schedule I decided to try a meal service (postmates/door dash was adding up). I had my first order in the beginning of January. The meals were fantastic and kept me feeling full without a need for snack despite running a calorie deficit for hitting some weight loss goals. Unfortunately my first order was also the last I would be able to make. Received an e-Mail that they were shutting down. If they ever re-open I would continue with them in a heartbeat. The 5 stars are for the incredible dishes (better than most restaurants and dine out by a long shot) and healthier. Wish FTLA all the best

I am shocked and disappointed at the lack of communication this company has. I was notified by email that they had to temporarily shut down their kitchen to do a Covid cleaning and that deliveries would continue starting 1/17. I placed my order as I typically did online via their website on Thursday 1/13 and received a confirmation email for my order. The next day I noticed my card was not charged so I began to wonder why. I tried contacting them via phone and email and received no reply. I did not receive my reminder email I would usually get on Sunday 1/16 so I emailed and text again and my email came back as undeliverable. I went into their website and it says they are not accepting orders. I realize many small businesses are struggling due to Covid and I understand, however I find it very unprofessional to not have been contacted by the company at all to inform of their apparent closure. If they ever re-open, I will certainly not return as a customer. I do hope they are all in good health, but I also do expect communication especially as a long time customer. Very disappointed.

The food is good, but the packaging is awful. More often than not, the ice packs (which are beyond their useful life) are leaking into and through the cooler bag. The result is a slimy mess on your food containers, your kitchen and doorstep. My concern is that I'm eating the fluid from the leaking ice packs. I've complained several times about this only to be told that it would be reported to the kitchen staff and could I submit pictures of the leaking bags. I want to love the service, but they are making it hard for me.

Unfortunately, prices went up and I chose to cancel my subscription. The food was great, but $20 for a salad is a bit much. The delivery was often made in the middle of the night (2 AM, 3 AM) and the ice packs were melted by morning leaving the food at room temperature. I think it was OK, but I imagine the bags aren't insulated enough for summer drop offs. My reason for a one star review, however, is due to my cancellation not going through. Customer service answers and returns calls, but they don't actually go through with changes that you request and there is no way to cancel online. You have to go through customer service. I called customer service and emailed multiple times for a refund after they made a mistake on a previous charge. I was told that I'd receive a refund but I never did. I called customer service to pause my subscription and I continued being charged every week. I emailed customer service to cancel my subscription and I am still seeing pending charges each week. I have to dispute the charge on my credit card every week. Thankfully, my credit card company took care of the first refund and is working on the reoccurring weekly bill that I am still receiving.