Frankie And Benny's New York Italian Restaurant And Bar

Yesterday, my entire family of 17 people dined at this restaurant and we couldn't have been more pleased. The food arrived promptly and was served hot. The portion sizes were generous and the children's meals were excellent. The young man who served us at the bar was friendly and helpful, as was our waitress. We were thoroughly impressed and would like to commend everyone involved. Unfortunately, we didn't get the names of our servers. Our reservation was for 4:30. These young employees are a true asset to your establishment. We will definitely be coming back. Thank you very much.

I received an email from Facebook offering a two for one deal on main courses from Monday to Friday. I went to the Longwell Green restaurant tonight, ordered food, and then informed the waiter when it was time to pay that we had the two for one offer. The waiter immediately asked if we had made a reservation, to which I replied that we had not. He then informed us that we had to book in advance and that our order was not included in the offer. Despite trying to follow the links provided and finding that the website was not functioning, the waiter showed no concern and was unhelpful. I paid the bill and have decided not to visit a restaurant from this company again. The email did not mention anything about making a reservation, and it was surprising to hear that online booking was necessary when using vouchers provided by the company.

Always a lovely atmosphere for eating a bit later than usual. Food is always prepared well and i am convinced this place has the best milkshakes around.

I hate to leave negative reviews, but I must say that this was one of the worst meals I have ever had. The food was disgusting- the chicken was served with a so-called 'tomato pasta' that was basically just chopped tomatoes on overcooked pasta. The entire meal was poorly prepared, lacked flavor, and was cheap quality. The service was good, but unfortunately it couldn't make up for the terrible food. The server did give us a discount to make up for the bad experience, but even with that, paying £40 for this meal felt like a rip-off. We only dined here because Nando's was fully booked, which explains why there were so many empty tables.

We booked a table for 5 to take our 3 young grandchildren out for a treat after spending an hour in the local arcade. Food was very good.I had a full rack of Ribs which fell off the bone. Kids meals were very good. A drink, main, side and dessert for under £7 each. The main plus of the evening was the service from John. What a truly delightful man. He interacted well with the kids and spoke to them all about all sorts of things. He made them feel welcome and took time to make each one feel special. You don't get this sort of service normally. They were all blown away by his kindness. Frankie and Bennys should be so proud to have John as part of their team in Longwell Green. We will definitely go back again soon and the main reason will be the great service.