Nando's - Southampton

Chosen as a quick place to eat. Dirty entrance mat should have been a warning. Ditto the grubby banquette seats. Chicken burger was a measly piece of chicken in a Portugese roll which was dry brittle outside and cardboard on the inside. To get a glass of water involved going to the counter, interrupting the conversation and being directed to a self service point. Same for the advertised sauces. The chips were good.

This was only our second visit to a Nando's and I have to say how delighted we all were. We ordered on the app from our table and our meals arrived promptly, hot and correct. When my daughter was struggling with an almost empty bottle of ketchup, the waiter glided up and provided her with a brand new unopened bottle without being asked. Now that's service! Highly recommend this Nando's staff and food top notch! Many thanks

My family and I had an amazing time. The manager working went above and beyond to ensure we had a great lunch. My mum thought it was really sweet that someone was so passionate about customer service. We could also see that he was always on his feet and proactively visiting tables, organising the kitchen, and prioritising customer satisfaction. The food was great as usual, we come to Nandos for the consistency in quality and a reliable lunch spot!

Felt compelled to write a review as the service we had tonight (17/12/22) was excellent. They were super busty but the guy in the door was super accommodating and the other staff were beyond helpful. A lot of restaurants could learn from the service given. Food was good as ever.

Lovely experience, great food, our daughter loved her first time here, friendly staff, will come again when we are next in Southampton after a shopping trip.