Tim Hortons - St. Albert

Food is good, service very poor and slow. Usually a mistake in an order!

Service and quality has gone downhill. If you don't have enough product to make orders, communicate that to your customers, instead of ripping them off.

So last night, my brother and I pulled up to the drive thru to grab coffee before a long road trip and the lovely ladies got our order and proceeded to hand them out at the window. However their espresso machine began to act funny, to no fault of their own I might add (I’ve worked at a cafe I understood technical difficulties happen time to time).The ladies asked us to park at the front in less than 4 minutes a lovely person name Robyn came out and handed me my pumpkin spiced latte with almond milk. She was so kind and bubbly and open with us about what happened, and proceeded to hand us the latte ‘made with love’. I’m so happy it was made properly regardless of the situation and Robyn made us smile, quite refreshing:)Thank you Robyn and staff!!

Arum was really nice, she was very helpful when I needed assistance for Tim Reward? Thank you so much for Your kindness ?

My dad just entered this place and said Hi with 3 employees right now he said hi they didn’t say hi back! he wanted to order but they were giving him attitude! This is so disrespectful! This company needs to pay more attention to customer service.