P R Masala - St Ives

The food was delicious, but the service was extremely slow. We had to request drinks and each course, and it took 2 hours before we received our main courses. The restaurant was also very cold, despite me asking them to adjust the heating twice.

Just picked up our takeaway over an hour later than the stated time only to find the order was incorrect, this was giving this establishment a second chance after a disappointing visit with friends before Christmas, needless to say we won't be using them again.

Very tasty food. Good service. Reasonably priced. Plenty of space so not all crammed in. Ideal place for a large group to visit.

I had an amazing meal at this restaurant. The Kashmiri lamb shank was fantastic and the Bhindi bhaji was delicious, especially with the sliced green chillies. I requested it to be prepared in Asian style and I will definitely be going back. It is rare for me to find a curry in this area that is more than just average, but this one was a delightful surprise!

As none of the email addresses work and no phone calls seem to make a difference please see our formal complaint on here: Good afternoon, We decided to order a take out from yourselves on friday 9th july at 18:30. We were advised it could be 1-1:30 for delivery which we were happy with. Gone 8pm we rung again to be asked if we ordered via just eat... not sure what difference that should make... and advised the driver should be outside. 15min later we rung again and we were told it will be another 5 min (clearly the first update was a lie, why? . The second update was also a lie as the order was nowhere to be seen. Another phone call and so on. We finally were told there would be no charge for our order and food arrived luke warm 3hrs since ordering. By then I put another dinner in the oven as couldn't deal with lies any longer. What really annoyed us is that part if order was missing, 3 large beers we asked for. So you felt that after 3hrs of wait we didn't deserve to have our full order given to us for free. I then spoke to lady manager who apologies and advised was sending driver with those..... Following day I rung at 6pm and spoke with another manager who has heard about our experience the night before and didn't apologise but advised he would send beers out after 8pm as they were busy. It's now sunday, 24hrs since we placed the order and guess what you still haven't fulfilled the promise of me getting my order for free as the beers have not arrived. It is completely out of order. Why were we not told upon the chase no 1 that you were so busy would be better for us to cancel the order. Why have you promised our order free of charge then decided not to deliver alcohol. Do we not mean anything to you as customers? Why I had to speak with two MANAGAERS to be promised delivery and still waiting? Again, how can you run a business like this? To be fair I am not sure if i will hear back from you and certainly whatever you say or promise won't happen anyway. We will not be returning ever again and we will be telling everyone locally how have you treated us.totally u accepted how you made us feel and ruined our evening