Costa Coffee - Suffolk Coastal

Went into Costa in Felixstowe today and very disappointed. Server looked like he didn't care if I ordered or not. While we were sitting down with drink there were 10 people who came in and left without ordering. Staff were telling people at 1520 that were only serving takeaway. They don't close till 5. Used toilet or was going to but found all toilet paper on floor. Negros here I come

Just ordered a delivery via Just Eat, it arrived in good time and was hot. Really impressed and willl order again. Liked the way the Costa packaging had been thought out to stop spillage and insulate the food.

Want to just say what a excellent new assistant manager leah is lovely girl very quick efficient and always has a beautiful smile on her face shop is thriving and much better atmosphere in the shop I’m a regular and I have noticed a lot of changes to staff and how the shop is better managed finally !

A young looking lad in there called neo went above and beyond to help me and my family and remembered my 3 year old daughter and her request from weeks before then fulfilled it, very polite and helpful, a true asset to Costa, I recommend going here and mainly because of him.

I have ordered countless orders from here and rarely is it ever correct if it even arrives at all. Today they accepted my order and then waited 2 hours to cancel. There is no option to cancel on the app. I have never encountered such an incompetent company as this.