Red Lobster Surprise

Great eating as always! we feel that we are worth our money.

We sat near the bathroom and it smell bad. the waiter was very friendly to other mozens, but came only twice at our table. another server brought our food to us and it took a longer time than the people around us.

Friday at 17.30 a.m. to this time are very few diners. receive our drinks seconds before eating. I had to order water twice. finally came when the meal was almost over. had to wait until the food was half finished to get baked potato. asked to share bill 3 away. it took 20 minutes until the waitress was able to find out how this is going, and then we learned that she created 4 bills instead of 3. she was very nice, but overall a very disappointing visit.

Our server was attentive and friendly. One of our served beverages had a large fly in the glass with ice. The food was acceptable, but appeared rushed as it was plated. Not up to the standards of other Red Lobster locations.

I had never tried Red Lobster and was excited to go with my fiancé. From both of us being previous servers, we know what customer service means and can analyze our experiences. Our server was just lacking any customer service or empathy in regard to any mistakes such as taking 20 minutes to tell us the keg is out. By 30 minutes we didn’t receive our appetizer either, she had told us she forgot to ring it in. The food was hot which was fine but she never asked us once for refills on alcohol or even water. We overheard other customers complaining about her and realized if we had a different server, we would have had a better experience. This was all on 6/24 a Friday at 7p and the restaurant was at half capacity.