Starbucks - Surrey

Food is good but it takes almost take 20 minute to get order. Quality is but they are highly understaffed really need to work on that.

Friendly staff, fast service and decent coffee (better than that so-called Canadian company a couple parking lots away).

This used to be a good place.I think overall, there is a lot of potential, but they are horribly understaffed. I ordered a Pumpkin Spice Latte and it took nearly 20 mins for them to get it to me. I think it mainly has to do with the fact that all the workers at the time that I went to pick up my drink were Newbies working.I remember that they used to have Roastery specific flavours with a clover brewer. I'm guessing that the clover brewer was just took expensive to run and was not bringing enough interest at this location.Overall, I want to give this Starbucks another try because I know that they can do better. Just don't go after 3pm, because the line-ups are insane.Parking: There are a lot of parking space at the plaza.

On Sept 17/23 I ordered 2 coffees one was a vente which I was paying for with points collected and the other was a grande paying with my pre loaded app(card) which had $8.33 left on it. The girl at the till rung me up but did it incorrectly. She took my points and the money on my card plus asked me for an additional $6.06 ??? I asked her why I owe her $6.06? She said that was the balance owing? Confused I handed her a $10 bill as the line up was crazy coming into the Starbucks as well as the line up forming behind us. Then something didn 't sit right with me so I asked her again to please explain why she took the money from card and asked for an additional $6.06? She said, oh I made a mistake ! She called for her manager Naz, the manager came over and said, explain what 's going on while looking at me and the cashier? So, the girl at the till explained and Naz voided the transaction but still owed me money back. I asked for my $10 bill back and Naz said why would I give you $10 back ? I replied because she took and extra $10 cash plus and extra $2-3 balance on my pre-loaded card. She wasn 't listening to the situation she insisted I give the change back... sure no problem , I replied... but I need my $10 back as well please. She rolled for eyes opened the till and took out the $10 bill and said with her hand out... the change , I need that back ! Wow I wasn 't going to keep her change I just wanted the transaction rectified and my money returned to me.Naz was not the friendliest manager she had a rude tone and she was unwilling to listen properly to what cashier was trying to explain that she did incorrectly. This type of attitude should not be displayed to your customers when they are just trying to get there coffee and go. I wasn 't in the wrong her cashier was and Naz wasn 't very kind to her staff either. There was 1 barista, I cashier , 3 people in the back walking around and this manger Naz who could have lent a hand in clearing up the line but never did. I love Starbucks and I realize it 's a busy place but never have I ever experienced a 1 hour wait in line for a simple coffee. Unfortunately, I will never return to this location.

Only disadvantage is tons of people :)Almost always have to wait and a little