Lucca - Tendring

Lucca's is one of our favourites! Pizza is always brilliant, lots of options and good pasta too. Drinks are good and staff are usually very chatty. Vegetarian options: Varied options and you can make your own Dietary restrictions: We're vegan and there are a few good options as well as the option to make your own with vegan cheese. Service: Dine in

Overall 4/5 My main course which was a seafood pasta came out barely luke warm and when I told the waitress, she apologised and took it back to the kitchen to have it reheated. I specifically said that I'm happy if the kitchen just put it in the microwave to heat it up (I'm not a fussy customer, but would like to have my food hot). When the dish came back out the second time, there was genuinely no difference to the temperature. Being British I just ate the food as by this point my guests were already halfway through their main and I was only just starting! After I've finished the meal, I went up to the same waitress and left her my feedback regarding the dish. She was very apologetic and asked if I wanted to speak to the manager. I didn't want to get anyone into trouble so I kindly declined the offer. When it came to dessert time, I fancied having their special G&T whilst my guests had something sweet. When the drink was delivered, the same waitress said to me that she's told her manager of my experience, she apologised again and said that the G&T was complimentary, as a way of saying sorry. I was pleasantly surprised that they actually did something to rectify this. I thanked her and the manager before I've left and felt a lot better, not because of the complimentary drink but because they acknowledged the issue and found a happy medium to move on from the situation. Overall, it started weak and disappointing but the evening was saved by the floor staff taking their initiatives and tried their best to make things right. Hopefully next time my pasta will be steaming hot, especially with the weather changing now! Kevin

A brilliant place to eat and spend quality time with your friends family. The food is fantastic, the atmosphere friendly helpful, delivered with decent value too. We've had many a happy meal here and would highly recommend. Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5

Authentic and absolutely glorious food Service: Dine in Meal type: Dinner Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5

Had a family meal there today, food and service was amazing. Highly recommended Service: Dine in Meal type: Dinner Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5