Cold Stone Creamery - Valrico

Pauline is great. It moves very fast, has great customer service works well under pressure while it has a line of customers. 10/10 for how pleasant it is.

I ordered through Postmates and never got my food. Postmates wouldn't refund even though I never received my order. The store manager/owner stepped up and put a replacement order on the books as a one time courtesy when she didn't have to. She also told us about being able to order from the cold stone app directly. Izzie did a great job in helping us. Thank you so much for all your help!!!! Your location has made us a customer for life!

What can one say about a store named Cold Stone. You really can’t tell what exactly it is until you go in. Basically, they mix your ice cream with desired toppings on a refrigerated marble slab. If you are gluten free, this cold slab is not cleaned, but scraped off in between orders. We really love the sorbet. The ice cream is very rich here, like cake batter. We always get the “like it” which is the smallest size. A good place to start is with a pre made selection. Last night I Mint Mint Chocolate Chocolate Chip. It was quite tasty. I gave this establishment a 4 because the wait can be long and sometimes the floor is sticky.

Very friendly staff customer service 5…… smiling faces.

I was trying to order A ice cream cake for my daughter and one of your employees Addison Brooks i believe is the name, was very rude and threatened me.