The Soul House - Wednesbury

Great eating great environment. great service from the personal!

Our taxi ran late, and because we were 5 minutes late after our 15 min gnade time, which we were told by the prahlers that we did not come in and our table had been given away. they didn't even let us have a drink while we waited for our taxi. terrible customer service and very rude. will not go on

This restaurant really enjoyed eating and drinks were amazing. music was not too loud, the service was really good, the waiter ensured that we were a good majority of the time that was really nice.

Service was exemplary, eating was phenomenal. will be back.

We arrived 14mins late due to issues with taxi, we called ahead to let them know we will be late. Phone was just ringing out. We then arrive and was greeted at the door by two men which I 'm assuming are the security. To which they asked do you have a booking yes I replied name I gave my name and they said you can 't come in you are late. At this point I thought they was joking. They continue to say you are late your table has been given away. We asked to speak to management. They said the security- that she just told us you can 't come in. We insisted that they go get management. A young lady came out to tell us we are 15mins late and our table had just been given away. Again I was so shocked with the customer service of this establishment. I said ok can we wait for a table to become available. We was told non would be available until 9ish and the kitchen closes at 9.30am. What now . I have attended plenty establishment in my life and NEVER have had this kind of treatment. We asked the door men if we could wait in the foyer until our taxi arrived. NO YOU CAN NOT like we was some sort of criminals bearing in mind it was in the minus that night. The customer service in this place is absolutely shocking. I had my reservations about this place before I even went after reading the reviews. But I thought let me try and support. Well never again, the customer service is absolutely shocking. Attend with caution!