Golden Lakes Chinese Family

Here’s my review: **Restaurant:** Thai Pommesrei **Service:** Dine-in **Meal Type:** Dinner **Price per Person:** $20–40 **Ratings:** **Food:** 5 **Service:** 5 **Atmosphere:** 5 Overall, a fantastic experience!

First time going here and it was delicious. We'll definitely go back again.

I usually spend up to $80 three times a week eating here, and while the food is good, I've had some frustrating experiences due to their poor customer service. They tend to be rude when they make mistakes and do not take responsibility for fixing them. For instance, the delivery driver left my order in the briefbox, which is only 50 meters away, and didn’t bring any change, only offering EFTPOS. I mentioned that I wanted to pay in cash, but they refused to correct the situation, even though it was their error. This kind of treatment has led me to reconsider my loyalty, and it's a shame that they've lost a regular customer over it.

Whenever I ordered Singapore noodles before, they were always curry-flavored. When I raised my concerns, I was told that this was their standard serving style now, but there was no offer of a discount for the $20 plate I couldn't eat. As a result, I decided to skip dessert, and we paid our bill and left. The appetizer was small and disappointing, the special fried rice was bland, the sweet and sour pork seemed like a frozen product served in a tiny portion, and the steak with black bean sauce had more onions than steak. I mentioned to the young staff member that I always ordered from the older lady, who consistently gave me curry noodles. She claimed that the older woman left two years ago, but I know that’s not accurate; she was still there as recently as a few months ago for an event when we last ordered. We will not be returning. There are plenty of other good Chinese restaurants nearby where I’d prefer to spend my money for better quality and larger portions. Overall, this experience was terrible.

Amazing food. Service: Delivery Price per person: $20–40