White Spot - Westbank

You failed hard white spot. Ordered meals, wrong burger came for my wife, but bc she 's gracious she said I 'll just keep this one, but there isn 't any cheese on it. Waitress admitted she made and oops and entered the wrong burger, goes back to talk to the cooks about cheese, they argue with her saying there was cheese. She comes back, several minutes later, telling us that the cooks said the cheese goes into the burgers when cooked as if was some magic trick that the burger amazingly absorbs all the cheese. We show her that there 's none.. no film, no discolouration of the beef, no gooey goodness....NOTHING, but we say yes, a piece of cheese would be great. she goes back, again, several minutes later I see our server speaking with the manager. Manager coughs DIRECTLY into her hand and proceeds on as if it didn 't happen, touching my wife 's plate, etc. Manager says the same thing the cooks said thru our server. Then she offers a piece of cheese for it... which was what we asked for 10-15minutes earlier, but by this time the burger is cold. So I get frustrated and enough was enough, and asked them to bring the correct burger that was ordered originally. Then, no rush was put on the burger so it was another 15min before we got the burger... the time we were ready to leave and our 2yr old was getting tired of being in the chair, and the rest of us were done eating. While this was happening, we can here the manager saying to the server across the restaurant, but loud enough for everyone to hear, that there was cheese on that burger and that 's just the way it comes.. passive aggressive much? And to a lesser degree, we weren 't given enough cutlery for our group and we had to ask for our daughters milk and dessert. The manager did give a 15% discount which was great and all, but by that time, the tone of our evening was toast. Super disappointing because it was our first dinner out as a family in over a year. We will not be going back. And eww seriously, who coughs into their hand and then keeps working!?!?!

This is my 1 go to restaurant. I have been there three times in a row and they just don't disappoint. ordered the beefsteak eggs benedict. the helping was easily shared with two, the eggs were done to perfection. all seats are booths, Our waitress was perfectly delightful, and attentive. We waited 10 minutes for our food which was piping hot. a sidenote....the waitresses are dressed appropriately, as I eat out with my grown son, just saying !!

Love, love this White Spot! Consistently fantastic . . no long waits and hot, delicious food! Best mushroom cheese burgers ever!!

Great/tasty food each and every time. You won't be disappointed....ever! Burgers are delicious....incredibly clean restaurant.

It's a sad day when a restaurant can't even do something as simple as good an egg properly. I specifically asked to have the eggs for my eggs benny cooked medium (cooked whites, runny yokes) they came hard as rocks. The English muffin was not toasted and the potatoes were barley luke warm. Very disappointed. We frequent this restaurant 3 or 4 times a month, but that ends today.