Munchies - Wigan

Ordered online. Delivery was meant to be 45 to 60 mins. 80 mins later it arrived. Firstly chips like rubber. Secondly I asked for no salad. The default on the order system says no salad but yes to the individual salad items so obviously I change all these to no. But I end up with a salad on my donner. I ring up and get told no you ordered salad. I send proof by what's app and then get told because I selected no it created a double negative soni go salad. The order I can see shows salad items in red. The receipt.hw sends me has a minus infront of salad items and a plus in front of mayonnaise. My husband item has a plus all salad. How can that be misread. Finally offered the reduction of the cost of my meal off my next order. Won't be going again so they're quids in and I'm hungry and out of pocket! Disgusting to try to blame the customer when there's written proof.

I placed my order online at 20:30 and its currently 22:10 still waiting. I rang them up said its still cooking rudely on the phone. Avoid

I ordered my food at 6:01 exactly it is currently 8:10 and were still waiting for are food! ridiculous! every time we ring the person who answers tells us the same thing! itll be 10 mins or 20 mins or what ever.... the service is horrendous, fair enough it gets busy but christ dont accept any more orders if your already drowning in orders!

Waited 2hours 20mins for our food, the website said it would be between 45-50mins then recieved a email saying they need an extra 30mins which is fine at least we're informed. But this aint the 1st time its took over 2 hours. We pay via paypal so i guess when you have already paid you go to the back of the queue, i suspect if you pay on delivery it would arrive on time. I certainly would of cancelled my order if i hadnt paid in advance. I would avoid ordering unless you want to wait 2hours+.

Owners are a bit dry some reviews call them grumpy and rude but this is simply untrue. Engage with them they are very friendly and warm . I went to collect a breakfast everyday after working a night shift as visiting Nurse, everyday the food was prefect. Varied menu and perfectly cooked at the best prices. By the end of the week they treated me like family fantastic people and I will use everytime im in the area Would highly recommend this place its also spotlessly clean