Cold Stone Creamery - Winchester

When they go in and order in person - they are so nice and helpful. the ice cream is amazing. if they order on the line for collection or delivery - the website changes oreo ice cream or 2 oreo cookies! I recommend ordering in the load.

Friendly staff and clean facility. If you like Cold Stone then this is a great location.

Gotta love Cold Stone! If you're like me and suffer from a sweet tooth, then you might just love Cold Stone as much as I do! If you have never tried Cold Stone before, then you're in for a treat! They are not your normal ice cream parlor. They mix ice cream with different items of your choice to make a frozen gooey treat. You can either pick your own toppings to mix, or they have their signature choices.

Ordered a custom cake for my sons birthday that was supposed to have cookie dough in it, but was vanilla. I paid extra to change the flavor of the ice cream, but didn't notice it was not correct until we cut the cake later that night. Called the following day and was told that the owner had to be contacted and I would get a call back. After 2 days I still didn't get a call back and I called again but this time the owner was there. He claimed that my cake was cookie dough and basically called me a liar. I wasn't asking for a new cake or a refund just simply the amount I paid to change the flavor. Unbelievable that the owner would yell at a customer!

We parked before loading and tried to place the order through all. then tried it online. it was a big job. After about 20-30 minutes waiting on the parking lot for the ice, they called us to let us know that they were ready. these pictures are the same product we have received in the round. immediately after the melting of ice creams we went back to the load who asked to work with them to repair it. Maybe they could fix it right away. or give us a refund. we gave them the ice and waited. they came back and refused us a refund. they returned the ice and gave us a card to call the manager. the call with the manager was such a frustrating experience. he asked where it was when we got it. explain how ice works and why it melted so fast. he always tried to make a point and we just wanted this problem to be fixed. I give 2 stars because he actually said he would give us a new ice cream if it was convenient for him. but we were sick and couldn't make it. I asked if we could do it again. he has to answer. We used to come a lot. very unhappy with the way it turned out.