朗讀 (bird782)

This Costco AT T counter is incredibly so disappointing. Their staff are not professional and definitely need more training before they serve customers. I staye... Lire plus This Costco AT T counter is incredibly so disappointing. Their staff are not professional and definitely need more training before they serve customers. I stayed there one and a half hour and didn 't get anything done! This experience is just so bad, and i will never go there again or choose Costco 's cellphone counter.They told me there is promotion for AT T New Customers in July. Since my current H20 is under AT T already, I can not be counted as new customers to get the promotion. So they suggested that I switch to Visible to use their free trial, then switch to AT T.All tedious long forms were filled, he helped me apply Visible free trial and contact H2o to cancel all my current service, which is already time consuming, then he just found out that Visible free trial can 't port in my current cell phone number after he chatted to Visible 's customer service. SO, I lost my number and had to only use the NEW VISIBLE CELL NUMBER. Are you just kidding me? We stated we want to keep our number in the beginning, if you are not sure that we can keep the old number, why not explain in the beginning? So much time was just wasted in vain. He just acted like he could handle it without any problem.Then another person came and tried to be more professional, but he didn 't ' really help. He talked to another staff for something else while letting me play around with H2o and Visible Apps on my phone. He just asked useless information when I was calling H2o in that noisy and crowding surrounding at Costco.SO, I had to call H2o to restore my number and old service. Then call VIsible to cancel the trial and return to where I was like nothing happened. It caused me so much trouble and wasted me so much time.I didn 't complain at the site, because I can 't stay there any more. I can 't bear keeping standing there after one and half hour for this worst experience and I had to go to my car to hear clearly what H20 customer service said.If there is somewhere else for me to leave bad comments specifically for AT counter at costco, let me know, and I will go there.Also for this Coscto, besides the above negative comments, I don 't like the environment either, too crowded both inside and Parking, without the AT T experience, I would give 2 stars.