Krystal - Cartersville

Waited to place an order thru the drive thru for about 5min no one came on to take my order. There weren't any other cars in line they were open

After 3 times of trying to get my food correct they still couldn't do it. Worst place to eating Cartersville Ga. Please don't waist your time. The manager was exceptionally rude and didn't show the qualifications of a manager at all. Will NEVER eat there again.

There only 3 employees working. The two ladies working the front and window were rude and their facial expressions were mad. I watched the lady at the window take a blue cup, put some water in it. Drank it, and put the cup back on top to be filled for her next customer. The man making the burgers was taking his spatula and raking the onions off to give to the customer that didn?t want onions on them. The front counter was nasty. When traveling to Ga. from SC we usually stop there for lunch. But?..we won?t be patronizing that Krystal again.

Let me first say that the African American lady that was working this morning was very rude had an Nigerian Accent. Older lady. I pull up to the drive through at 6:04 the store opens at 6am. I sit there for 6 minutes no one greets me. So I decide well maybe there?s something going on so I?m gonna call the store the Nigerian lady answers the phone and I ask, hey are you guys open? She says yes we are open and I said well I?m sitting at the drive-through and I?ve been here for six minutes and no one has greeted me and she said hang on one second. So I wait another full minute and 30 seconds for her to finally come on the speaker and so I order breakfast that I want. A sausage egg and cheese combo meal. She gives me the price and tells me to pull forward. I get up to the window and she?s extremely rude and tells me the biscuits are not done yet. I asked her why are the biscuits not done when the store opens at 6 AM??? She throws her hands up in the air and walks away from me. I truly hope this goes to crystals management and you guys figure out a way to get better staff because I absolutely love this restaurant and it?s a shame that not just this one but other ones I?ve had issues at too. It seems like crystals is the only place I ever go to out of all fast food chains where issues like this arise pretty frequently. I stopped by the one in Calhoun that?s a few miles away before coming to this one and I couldn?t order food there because it said their credit card machine is down so it?s like it?s always something. Anyways I tell the Nigerian lady I said then you need to turn off the lights to this restaurant because if you?re not able to serve what?s on the menu then you should close.

The krystals were great and the service was great. The staff was friendly and our order was right on time. Not a fan of the pimento cheese but thats just bc it was sweeter and i prefer spicy pimento.