Wendy's - Cincinnati

I am a great believer in customer service and their customers do not feel like a last, or better to make them feel like they actually want to be there (they keep their business alive, finally). this Wendy’s was terrible with her customer service. they prioritized the drive-thru, which I understand, because I have worked a few fast food jobs and know that they have their time to meet them. At the same time, the guests who literally only stand around in the lobby to be helped should be welcomed at least and warmly acknowledged. that would be all I would have taken for me to be not a little upset about this particular one. my main problem with this place was the fact that the guy who led the counter was very unfriendly and not even smiled, I don't think. I asked him about sauce for my friend and I and he gave me only 1 of everyone I asked, so I asked for something more and he said nothing about all this exchange and gave the energy to be annoyed with me to ask. I said thank you and sat down (no answer) just to come back because they forgot my nuggets I ordered with my combo. again he said nothing at all and seemed even more annoying with me. her freestyle koksmaschine was also super unreponsiw and made me wish it was just a classic soda machine. Eating was decent, but the experience as a whole had frustrated me more than anything. All-in-all, not somewhere I will visit again at any time when ever. thanks for reading when they did it, wendys. I hope they can solve some of these problems to make the experiences of others better. I don't feel like I'm a hard person to please, it's just the little ones. I know some other people in there were a little annoying with the service too, as well as the 2 peeps I had with me tried to get some delicious dug lol.

The employees spend more time acting than working on a playground. rude, sick and have no idea how to keep a restaurant clean. I'd give a zero, but since that's not possible, I'll give one. that is very generous for the trailer park stupidity atmosphere that go on in this “restaurant”

Terrible customer service. they gave me bad pommes and wrong size. I have taken my bag and the same rider with something extra returned. F-Crew argued with me about sizes of pommes and drinks based on their mistakes smh. terrible situation

Great food.! Hot and fresh etc. ? Only complaint is, Super long wait though... Was 2nd of the only 2 cars in the drive-thru, and still had to wait 10 to 15 minutes.

This Wendy's it great in drive thru. I had 6 cars in front of me and I was out in 5min.....the inside is always slow weather is slow or packed thats y I choose drive thru 4 stars just because of the inside ALWAYS slow!!!