Sonic Drive-in - Flagstaff

Food is standard sonic fare IF you get the correct order. I used to come here fairly often but have gotten a few incorrect or someone else's order. If you have a problem with an order and need to talk to a manager it's going to be a bad experience. Mike the manager started arguing with me when I pointed out a problem with my order. When I tried to show him what I ordered on the app he just started yelling and walking away. Sent another worker out with the correction. I tried calling sonic corporate, someone with a heavy accent took a message and I never received a call back. Never again.

This sonic is F'N horrible. I came in ordered to go. When i got home took a bite of my burger, low and behold, a HAIR in the first bite! Burger was overcooked and pretty disgusting. There was a grease spot on the bag. If you want to have sonic go to the other one Not on 4th street. The manager offered me a new burger, said he watched it being made. In the meantime my pretzels were cold and hard. The Churro shake was melted. Please don't go to this sonic!

They have a BIG problem here. It starts with broken equipment that hasn't been repaired thus leaving employees in a bind to even meet expectations. Speed of service is lacking. Non-existing. It seems this place is sinking and nobody is willing to rescue it. I would start with fixing broken equipment, replacing managers and starting fresh. Good luck!

It's an okay place. Most of times it takes them forever to get your food out. Takes over 20 minutes to get your food out even though you use the mobile app and place your order in advance. Still take some pretty long time to get your food out for you.

The fourth Street sonic is a staple of Flagstaff, anybody who?s grown up in Flagstaff has been to this sonic at least 10 times. In the past couple of months, management must be new. I?ve ordered on three separate occasions since August on the mobile app, more than an hour before closing, and I have arrived to find this specific location closed. Tonight, as my third attempt to order from the sonic location on the mobile app, I got to sonic to see that the staff was inside cleaning up, and all of the stall lights had been turned off. I had already placed my order, well before closing, and I parked in a stall, and I selected the stall in the app. I could see all the staff inside, cleaning and getting ready to close. I attempted calling the location and selecting the red button, all while being ignored. I went inside, and asked if I could just get my drink, a woman told me they were closed, and I informed her that I had already paid for my drink well before closing. She didn?t respond to me, but turned to the manager and said ?she?s angry!? The manager came over and said ?hey we are closed.? I said this is the third time this is happened to me I just want my drink. He told the other worker to make my drink. If they?re going to randomly decide to close early, nobody cares, but close down ordering on the app and ensure it doesn?t happen often. Also, don?t ignore your customers who have already paid, and who are waiting outside your establishment. Be adults and either honor their orders or walk outside, answer the button, or answer your phone and inform them you?re not open. What a waste.