Firehouse Subs Coliseum - Hampton

I’m giving three stars because the food is actually good. But, I received my sandwich and it literally looks like the sandwich was thrown into the box [I took a picture after moving the tuna around]. One half of my sandwich didn’t even have tuna on it! I had to scrap and add tuna from the other half. I’m just disappointed.

When you walk in at 11:15 on a weekday, the first thing you notice is that it's filthy. Looks like it hasn't been cleaned in days. Old food on floor, sticky residue, way too dirty that early in the day. I should have left at that point, but decided to risk it. Employees were nice, but the sandwich was sloppily made also. Bathroom toilet was broken. Didn't flush. I told the staff and they knew. Who's managing or owns this place? It's gross. Clean it up or close it up. Doesn't look like anyone cares.

Due to no vegan/vegetarian options, I had to build my sub. Had given the cashier my order (I had to repeat it 3 times) and once I came home, I had a turkey sub. The cashier was more focused on doing a handshake with one of the other coworkers than listening. I guess I was given someone else’s order because, nothing on my sub was what I had requested. On the other hand! The older gentleman was very nice and that’s the only reason I had given an extra star. Tried to call the store when I got home; no answer. Paid 42 dollars for something I can’t eat.

Location only allows you to pay with cards or bills under a 20. My order was $43.07 and I had a hundred dollars bill. Cashier stated that they can’t take anything above a $20

I usually don’t post reviews but I really needed to for this one. Just picked up a sandwich for my husband, I put in an online order and requested no mushrooms, or caramelized onions or caramelized green peppers. I understand people have off days and get busy so some things can get missed… I checked the sandwich upon getting into my car and it had everything that was requested off. I wasn’t upset about it, figured it got overlooked. I ran back inside and told the girl that my husband was allergic to the onions and mushrooms and can’t have the sandwich. I apologized because I understand it’s an inconvenience to remake things; However, the girl then tells me that she saw the requests to not have the ingredients on it but told me that they assume people put those as a mistake and decided to throw it all on anyway, then started talking to another customer. Thankfully I check things before I leave because if my husband took a bite of that without realizing we would have had a very large issue. The girl remade my sandwich but felt like she had an attitude about it (could have been having a bad day and my remake didn’t make it any better I’m sure) but she didn’t try to smooth it over or anything of the sort. She didn’t even seem apologetic at all. I don’t think she realizes the severity of it if he were to have eaten this. I left feeling like I was the one who made the mistake for the sandwich. So for those who put in online orders with ingredient exclusions, check your sandwiches.