Gusto - Knutsford United Kingdom

We went for our anniversary, ellie was especially lovely, so friendly and helpful, she was going above and beyond checking we were having the best experience.

We visit gusto regularly made the most of the January 50% off offer. It’s always friendly service a good varied choice on the menu. The lovely aroma of garlic pizza bread always prompts me to order a side portion to satisfy the garlic craving. If you fancy a smaller meal, there’s the option of a small portion of the pasta dishes. It’s always busy with a pleasant buzz of activity giving it a nice atmosphere without being too loud. As a returning customer, the staff always pop over to say hello welcome back. Great customer service good food.

Came here for my 20th Birthday, the customer service felt as if they didn’t want us here, not greeted with a smile and every time we asked for a drink or requested something it was a short answer of yes no mannerism for a paying customer, when serving food it was just put in front of us no enjoy your meal and no questions of if we were in need of anything eg:more drinks/sauces. When ordering deserts we asked for 10 minutes for our food to settle and got told the kitchen is closing pressuring us to order now instead of relaxing, as well as telling the waiter it was my birthday there was nothing to celebrate, no happy birthday plate or drink or anything. It’s almost as if there was no care/recognition considering I work in hospitality myself this service was awful and I would not return or recommend to family/friends either. Very disappointing. As well as adding a service charge of 12.5% my opinion is that it should be 5 considering none of the team enjoy their jobs.

We celebrated my 51st birthday here Sophie our waitress was amazing from the minute we sat down to the minute we left she was friendly attentive professional and amazing, food was great would defiantly recommend

Went at 6.30pm for Gustos half price food offer. Previous meals we had there were tasty and great, service always good as it was that night. Gustos were you having a laugh this time? The only main meat course on the full menu available was a choice of only a sole chicken or pork dish. Our starters prawns and meatballs were rather tasteless. The limited (forced choice) of main was a luke warm, dry chicken breast cut in half sitting on some oily tomatoes and potatoes. Expressed our disatisfaction. Left main course uneaten and went home to cook something. Least the wine was tasty. What's happened to you Gusto Knutsford , so disappointed ??