The Beacon Harbourside - Mendip

We had a reservation for 5 at 6 p.m. on January 15, 2023. When we arrived, we waited at least 10 minutes to be seated at 2 tables in the dining room. Our waitress also doubled as the bartender, so it took a while for our drinks to arrive after she brought us water. Three of us ordered the prime rib, which seemed reheated and came in small portions. The other two ordered the peppercorn steak, which was overcooked. The vegetables on all the plates were undercooked and too hard to eat, and even the potatoes seemed reheated. My husband and I had enjoyed the prime rib on a previous visit, so we were excited to bring our family for a birthday dinner, but we left very disappointed. We didn't bother complaining, but we won't be returning to this restaurant.

Can’t begin to describe how bad our experience was. First the waitress could not find the ingredients to make a drink on the menu and actually came to the table and said that!. Then no chicken to make a meal selection. My 90 year old father ordered the prime rib which was equated to shoe leather. Hamburger was dry. Cauliflower bites were cold and soggy. Nothing was good and had to go to another restaurant to eat, because we left not eating our meals and a hungry senior who had no food that was decent to eat.

Had dinner here last night, what a disappointing experience. We first ordered the Cast Iron Black Tiger shrimp appetizer. There were five fair sized shrimp, which were so overcooked they were rubbery and very chewy. I ordered the prime rib dinner. It was advertised as our famous prime rib with traditional mash, house made beef jus, seasonal roasted vegetables and homemade yorkshire pudding First the meat was so well done that it was dry and tasteless, very fatty and grisly. The seasonal roasted vegetables were very oily, burnt and mostly tasteless. The yorkshire pudding was also very burn and very heavy. And to top it off they advertised house made beef jus. What was on my plate was bagged brown gravy. A total unenjoyable meal. I witnessed a family dining at the next table. The young lady ordered the prime rib as well. She was sawing away at the meat, put a piece in her mouth and immediately spit it back onto the plate. This was absolutely by far the worst prime rib I have ever been served. It really is too bad as the wait staff was courteous and friendly, the view is spectacular. Too bad the chef seems to be uninterested in serving quality food at the prices they charge.

Meal was over 2 hours late arriving. It wasn’t hot and did not even look appetizing when it was presented. Server wore a plastic visor rather than approved face mask. Accompanied by elderly frail family that were visibly tired by the long wait and disappointed by the poor meal at a much anticipated family gathering.

My wife and I went out to dinner and had a great experience. She thoroughly enjoyed her pasta dish, and I found the chicken to be delicious. The service was good and the interior of the restaurant was appealing. The view would be especially nice during the summertime.