Kfc - Montevallo

I have to give them a 4-star rating. They really know what they’re doing, but the drinks could use some improvement.

I didn't receive the right food when it was delivered from afar. However, once it was corrected, it turned out to be quite good.

On my first visit, the chicken was old and soggy. I asked for fresh chicken, but they said they were about to close and didn't have time to make more, which struck me as strange given it was the middle of the afternoon. I ended up getting a refund and went to Taco Bell instead. To make matters worse, when I drove by two hours later, the restaurant was still open, so I have no idea what was going on that day. My second attempt involved placing an order through their app two hours ahead of time. However, when I arrived at the store at 7:45 PM to pick up my fully paid order, I found the place completely empty. I had to call and request a refund. My third and final attempt was today. I called ahead to confirm they would be open, then placed my order through the app. I arrived at the designated time, and after about five minutes, someone finally acknowledged me at the counter. I was told my order was almost ready. However, ten minutes past my pickup time, someone brought out food for another customer. When I inquired about the status of my order, I was told, “I don’t know, when I get to it.” This was an incredibly frustrating response, especially since my order hadn't even been started yet, and I was already 15 minutes late. I decided to cancel my order then and there because I couldn't wait any longer. If this restaurant consistently runs short-staffed, they shouldn't even be open. There are hardly any dining options in this small town, which is likely the only reason they remain in business. It’s mind-boggling that I can’t just go to KFC and get a simple bucket of chicken. Come on!

The best word to describe is incompetent, I can't tell how many times I have gotten food I didn't even order than what I was supposed to get. Save yourself time and money and don't eat there

Kind of the worst KFC I've ever been to but the only one around Montevallo. Ordered grubhub the other night, placed order at 530, gets delayed 2 times while the driver is waiting at the restaurant, then they cancel the order saying they are closing soon. It was 7 o'clock yall dont close until 8 stop being useless and do your job.UPDATED:They're still horrible. Two orders in a row the past couple months they have somehow turned 3 piece meals into single piece meals, gave original instead of crispy, and left sides out of the last order entirely.