Chipotle Mexican Grill - Pooler

We went to the Pooler GA location. We had been stuck in a 2 hr. Traffic on 95S ordered my usual black bean and cheese quesadilla and I was told NO! Only online I can get it. I even spoke to manager I explained to her how tired we were and I ALWAYS get this I don’t eat meat and she told me NO this is our policy. We left and believe me I will never go back! We went to chick fil a and like always they are happy to help and satisfy their customer Very poor customer service and your manager needs to look like one and for sure act like one. They weren’t even busy ! This was today at around 6:45-7:00 pm

Chipotle is almost always good. It’s the same food, time after time, but always good. They are super accommodating and offer vegan, gluten free options. They even let adults get a kid meal for a smaller portion if preferred. Honestly, the kid meal is still a lot of food. If you want left overs, get the full size. It will not disappoint. The fountain “juice” is super sweet. Mix it with some soda water for a nice spritzer. When in doubt of where to go or how to please a group of diners, just go to Chipotle. They have something for everyone.

Staff was cleaning and spraying areas all around the food while there was still over half an hour left until closing. When we asked why they were doing that, their only response was the spray was “food safe” and that they needed to leave as soon as possible. Again, there was still over half an hour to closing. They were missing several ingredients (guac, sour cream, pico de gallo) and when we asked for a discount for all the missing stuff, the “manager” hid behind “policy” that she can’t work around. Then why are you a manager? We also had to wait for both brown and white rice to be cooked and the steak was way over-salted. Finally, when we went to sit down, half the tables already have chairs up and the table that was free was messy enough that we asked for it to be cleaned. We didn’t need much throughout all of this a simple apology would have been enough to make the situation better. But the manager nor her employees couldn’t even muster up that.

We ordered a calf shell, but we discovered a chicken piece in the bowl. the person at the desk suggested calling the customer support?

Portion sizing was horrible, Terrible customer service and burrito was ripped-(see photo), out of lids, garbage cans over flowing, tables never cleaned up after use, floors filthy. Never going back