Le César - Royat

Au moins l'hôtel est dans un bon emplacement et mon lit était confortable. D'autre part, j'ai eu un gros problème avec l'eau chaude (au milieu de janvier) et le respect de la personne à la réception. Je n'y suis resté que deux nuits. Le premier, je voulais prendre une douche, mais après à peine deux minutes, il n'y avait que de l'eau froide qui sortait. C'est exactement la même chose le lendemain. Le jour de mon départ, je vais à la réception pour signaler le problème, de sorte que les prochains clients n'ont pas la même surprise. Le monsieur (le manager que je pense) me dit que ce n'est pas possible parce qu'il n'y a qu'un seul chauffe-eau commun dans l'hôtel. Il offre de monter et de vérifier avec moi, mais je réponds que je n'ai pas de temps (train à attraper). Je lui dis juste que je suis sûr de ce que j'ai vu, mais il maintient à tout prix que ce que je dis est faux et me dit que je ne sais pas utiliser une douche, impliquant presque que j'étais stupide... Bref, bonne chance à la prochaine personne qui veut occuper la chambre 32 parce que le gars n'a pas l'intention de faire quelque chose... Je ne sais pas si d’autres chambres ont ce problème, mais quand nous envoyons un client comme ça, pour moi c’est chiant!

Null ! L'hôtel est très vieux et mérite une rénovation majeure. Quand je suis arrivé dans ma chambre, j'ai trouvé une tasse de lit là-bas, le patron m'a déplacé dans une autre pièce et dans le second autre bug mort. Je devais rester là pour des raisons professionnelles et le wifi ne fonctionnait pas. Le directeur de l'hôtel ne m'a même pas offert une compensation et nous a appelés menteurs quand nous avons signalé le problème de wifi. Évidemment, je n'ai pas passé la nuit là-bas et j'ai dû trouver un autre hôtel à mes frais.

Rooms: 1 Service: 1 Location: 3

Moony, pathetic, to flee... It all started with a telephone conversation where I was made to understand that I had to arrive before 9:30 p.m. instead of 10 p.m. (reception closing time) otherwise I would sleep outside... The boss is tired and he doesn't is not at the service of latecomers! (did not understand everything) I somehow managed to arrive at 9:25 p.m. and found myself in front of a clause door. Over the phone, I am given the entrance access code and told that the key is on my room door. Entering the room is just as confusing, you are immersed in the 80s where everything has remained in its original state: rickety wall cupboard, dilapidated bathroom with a mini soap and sachet of shampoo for the entire stay (3 nights) . Let's stay calm, I went camping when I was young, it couldn't be worse... and anyway, there's no one there except the restaurant manager who I interrupt in the middle of an aperitif and who tells you that he is not the one who manages the hotel. The next morning, at breakfast for the modest sum of 9 euros, you are entitled to a croissant that has forgotten to grow, a piece of industrial baguette, a plastic jam, an orange juice whose acidity could descale the skin. toilets and little sun, a real percolator coffee. Busy days, I only stay there 8 hours a night for a little rest, I tell myself that despite all this, there is nothing to worry about (remnants of my rough camping childhood). On the last day, I have to leave the hotel at 7:30 a.m. and therefore notify, at 7 a.m., the person in charge of breakfast who, at the same time as providing the service, cleans the toilets (SIC). She tells me that she will notify the boss and that he will arrive. At almost 8 a.m., I was treated to the arrival of the hotel manager in his bathrobe and dressing gown. I don't know if we're in back to the future or in the fourth dimension. In both cases, it is not a pleasant experience to live. Since this is a professional trip booked by my company's purchasing center, I pay the invoice that he hands me without asking too many questions and I go to catch up. In the afternoon, I received a call from my company's reservation center which informed me that the hotel called them because they had forgotten to charge me for breakfast and that they were making a new deduction from my credit card . As a matter of principle, I pay what I owe even if frankly the breakfasts have not been consumed with the exception of the morning coffee. Since my visit in October, I have asked for my invoice every week so that I can be reimbursed and I conclude that it is easier for this hotel to defraud you than to provide real customer service!

The receptionist was very unfriendly, super slow, not helpful, very grumpy. he charged me 8 euro per night for the parking unlike they advertised it as free parking he also charged my service animal for 10 euro per night, totally illegal. he initially gave me bad smelly smoky room while I had reserved a non-smoking room, he changed it after I complained. the new room didn't have a shower holder, so I had to wash with one hand while I was holding the shower in my hand