Tim Hortons - Surrey

This is a great location. Clean and fast and staff have always been great. This is definitely one of the best run Tim Hortons in lowermainland

Worst customer service experience ever had at this location especially drive thru night time ?

I found this Tim Hortons as the worst Tim hortons in surrey. However, today I went to this Tim in the morning. There was a girl working alone on soup and sandwich and I think her name was Harmeet. She made my order within a second and served with a smile. I really appreciate her efforts and hard work. I think they should hire more people like her; more polite, nice, and hardworking.

Initially the food was good. I ordered beagle and 1 steap tea and 2 double double coffee. After that what i got was surprising. They gave me the beagles with lattice, which was not ordered, and they forgot to give coffees, when i reminded them they gave me wronv order, i got 2 steap tea and 1 double double, the supervisor was rude as .... she was girl with red t shirt. The time was 11:50 pm at 12th july

I'm a regular customer who comes to this location every morning because it's conveniently close to my home and I can quickly grab my morning coffee. However, I have to express my disappointment regarding the service I've been receiving lately.Firstly, when I pull up to the drive-through window, the staff members engage in conversation and then abruptly disappear. I find myself having to call them multiple times before they return, only to be asked to repeat what I ordered once again. To make matters worse, they often end up giving me the wrong order. While I understand that mistakes can happen occasionally, it's becoming a recurring issue every single morning. This is incredibly frustrating, especially when it's early in the morning and everyone is in a rush to get to work. ? The lack of professionalism and rude attitude from the staff is a huge problem.To add to my frustration, I recently encountered one lady who not only made a mistake but also argued with me when I pointed it out instead of simply apologizing.I hope you can address these issues promptly. Whether it's ensuring you have enough staff or properly training them.