The Wing Experience - Tarentum

We had a spectacular meal and KP gave use excellent service she was courteous fast and efficient. The food was cooked to perfection we couldn't have ask for a better dinner.

Great place for a burger some barbecue or a couple drinksKid-friendliness: Boy had the burger loved itWheelchair accessibility: Easy accessibility

Went thru the drive thru. They need more help, service isn't quick. And very disappointed that they don't have mustard packets anymore. At least, not for many months.

This is a LONG review. The name/initial of a minor who was working at the time has been retracted: Yesterday afternoon, my stepfather ordered dinner for the family and had it delivered via Door Dash (check number . One of the items that he ordered (ironically, my food was listed on the website but had been apparently offered only for a limited time and should not have been on the menu queue, the Brisket Poutine. When we received our order, we noticed that the poutine was missing. I called the store and spoke with a hostess, ___., who I later found (via Scott was a minor. She was very apologetic because it had been her intention to advise the Door Dash driver as to why the item was not in the order. She was not at the hostess stand when the driver arrived and missed her. However, she was very helpful and offered to swap the poutine for an item of equal value. I ordered a burger and asked if it could be delivered to me. Because ____. was unsure as to whether my burger could be delivered, she put me on hold and inquired from her manager (Scott as to whether I would need to pick it up. She returned to the phone after having spoken to Scott and advised that I would need to come and get it. I agreed and even made the decision to purchase dessert when I got to the store. As I was preparing to leave, my stepfather 's phone rang. It was ____., who indicated that she made a mistake and that her manager (Scott told her that in order to get my food, I would have to go to the Door Dash app, request a refund (which he erroneously suggested would be remitted immediately , and order the burger (the one that I had just ordered via Door Dash. I was a bit confused by the sudden change of mind by Scott and by the reality that he had ____. call me to deliver that news, rather than, as the manager, do it himself. For clarification, I asked to speak to the manager. Immediately upon Scott taking the phone to speak with me, he raised his voice. I calmly asked that he stop yelling, which prompted him to both deny yelling and to subsequently yell louder. He told me that I was asking him to make me a free burger and that he was uncomfortable with doing so. I clarified to him that I had in fact paid for a food item that was not available and merely wanted an item of equal value to replace it. He insisted that I was asking for free food and that in his experience, customers sometimes claimed that they didn 't get orders, received replacement orders, and then got a refund from Door Dash. He suggested that he wanted to ensure that I would not get the burger and later request a refund for the food. I attempted to explain to him that I would do no such thing and asked him to confirm that I would not be able to get my burger because he was afraid that I would engage in fraudulent activity. He confirmed that to be the case. I reminded him that my not receiving my order was not my fault, and reiterated that I merely wanted to get what I had paid for. He then brazenly and unprofessionally told me that it was the fault of the underage hostess that I was unaware that the item was no longer offered. He also blamed her for my being incorrectly told that I could have the burger as replacement. I reminded him that it was not ___. 's fault that the website was incorrect and that she had in fact conferred with him before finalizing the order for my burger. He became even angrier and continued yelling. I finally said, Scott, what can be done to ensure that I am able to be made whole? I will not use the Door Dash app. He responded by saying, I guess I 'll make you your free burger! . I thanked him, hung up the phone, put my shoes on, and went to the store to pick up the burger. If all of this wasn 't enough, there is more. When I got to the store, I spoke with ____., who looked embarrassed when I identified myself. I assured her that I was in no way upset with her and I thanked her for her professionalism. I then asked to speak with Scott and to retrieve the

My service was exceptional the food was good my server jocelynn was super friendly had good knowledge of the food menu and the beverage menu and was super attentive to everything I wanted