Subway - Tomah

This place is amazing! I placed an order on the mobile app and just went ahead and started walking in that direction. I got there just 5 or 6 minutes later, and violà! They had my order ready already! This is some serious customer service!!! Service: Take out Meal type: Dinner Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5

Ordered online when I got there I check in on my app. waited 15-20 minutes still no food. I finally had enough and put my vehicle in reverse and went to drive up window. Was greeted by a employee, I let her know that I had a order that I placed online and that I had check in like I was supposed to and that was 15-20 minutes ago and still haven’t got my food. She was like you have to come in to get it I was like that is not what my email or app told me to do. She then said she would get my food and when she brought me my food I read her my email word for word, and how it said that the sub maker will bring your food right out, and how I had to put my model and color of my vehicle in the app for pick up. All I got was a look and a blank stare. I do not recommend this subway I order through the app that was I don’t have to deal with people and most of all that way my order is correct, because it’s written out for them.

Sub was yum yum Parking: Done with ez Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 4 Service: 2 Atmosphere: 4 Recommended dishes: Grilled Chicken Parking space: Plenty of parking Parking options: Free parking lot

The sandwiches were good because the manager didn 't make them. The other employees were courteous and professional but the manager was a raging bully. Ambiance is terrible, as usual at this store, because it is run down and it always has raunchy music on the speakers. If you can hear yourself think, the only thing you can think about is getting out of the building as quickly as possible, but none of them seem to know how to make a sandwich for the drive through. I don 't expect five-star employees because Subway generally scrapes them up from the bottom of the barrel and convinces them they can make customers happy. Some do, some don 't. These were good on this day, except the manager. Our group wanted to use coupons, which said one PER PERSON, not one PER GROUP. The manager rudely, angrily, UNPROFESSIONALLY (can 't overstate that) interrupted the transaction and tried to deny the use of the coupons, which were all valid and part of a local distribution, just because the group arrived together and all ordered together. Some of them didn 't speak English and needed translation. The manager carried out a shouting match with the customers in front of a packed lobby until she finally realized she needed to allow the customers to buy their orders. The corporate offices were made aware of the incident and have done nothing about it. Obviously we and our families and friends will NOT be patronizing Subway any time in the near future, perhaps not ever. We 've been eating there for decades. We used to visit weekly. The food 's good, and it 's well-prepared on a good day. The ambience stinks because it 's poorly managed and maintained. The worst thing they ever did was take down the second line. BIG mistake. Now when the troops roll in they have to wait in line out the door and around the building, so they just go somewhere else. The service is usually okay until the manager gets on a power trip. And neither the franchisee nor Corporate could possibly care less.

I’m not sure what happened in the last two months but this place has gone way downhill. I never had a problem with them before. Service was nice and sandwiches were good. Now I’d say the last few times I’ve been in there they have so many people working but then only one person making sandwiches with a whole line of people. The sandwiches are put together sloppily. Last time I went in there was a couple in front of me and they were ordering their sandwiches which took about 15 minutes before they finally got to pay. I started my order and when the employee took out the bread and cut it open he completely smashed it. You couldn’t even tell it was bread anymore. I was going to ask for a new one but I saw that the people in front of me had bread that looked the same way so I didn’t see the point. It also takes a long time for my one sandwich to get down the line and I had to repeat myself many times. At the the end when he closed the sandwich half of the ingredients fell out due to the smashed bread and I knew it wasn’t because I had too many things on my sandwich because I get the same thing every time and haven’t had an issue before. There was no apology or offer to fix it. It was just wrapped up and bagged while I paid. When I opened the sandwich when I got home it didn’t even look like a sandwich. Half of the stuff was just laying in the wrapper and the bread was broken in different places and practically laying flat. It was almost impossible to eat and I paid $13 for it. I am normally very understanding when it comes to food service because I’ve worked in restaurants before this was ridiculous. And I wouldn’t leave a bad review if it was only a 1 or even 2 time thing. It’s been multiple bad experiences. I’m not sure if it’s bad training, employees not caring, or what it is but it’s getting to the point I’m going to have to drive to another town if I want subway.