Dairy Queen (treat) - Vienna

When I walked in, there was noone at the register and ritual music was coming from the back. When I called for an employee, the indian lady walked out without shoes and took my order. I was absolutely appalled.

Google says open till 11pm, walked in at 10pm, the indian lady was extremely rude and didn’t give us anytime to look over the menu and order. Within a spam of 1 min, she forced us to order and said “we’re closing at 10”. That’s not how you treat your customers. They ran out of the slush and she didn’t even mix it properly, and without gloves put a spoon in my slush and started stirring it, in front of me. Was trying to sell a medium to my friend when said explicitly said small. ALSO REAKS OF BLEACH IN THE STORE. If I could give a 0, I would!!! AVOID!!

Will not be going back to this location. We arrived yesterday around 4pm for some ice cream. We entered the shop and no one was to be found so we almost left. As we where headed out someone came out. This lady said what like we where buggying her. My children didnt know what they wanted so spent a couple minutes trying to decide. My autistic son was trying to figure out what candy he wanted in his blizzard when the employee rudely just started to make what she thought he wanted. We never really decided and she was in such a rush that she said come on and was extremely pushy. My son wanted recess pieces. The employee said she was double charging me. Mind you we had not ordered and if she was not as pushy and we would have been fine. She double charged me. Luckly we where having a good day or I would have fought back on your rude employee. I will not be back.

This place was super busy. Mostly teens who were well behaved. Service not bad compared to the awful reviews I had read. The tables were dirty but there are only 2 employees. There should definitely be hand sanitizers everywhere. The TV was broken, the monitor was broken. You can't scan a receipt to get rewards points. The windows were also very dirty. This stuff seems minimal but this is my review.

My husband and I have given this DQ 3 visits and each visit made us realize why do we keep coming back. Last night was the last straw. On our first visit we wanted to try the new carmel cheesecake blizzard that was advertised and they didn’t have all the ingredients. The second time we went we wanted to try the new red velvet blizzard, it looked nothing as advertised, it was not pink and could not taste any cream cheese frosting. Then last night we go and it feels 80 plus degrees in the store, we had to stand and wait for someone to come from the back and we ordered the new confetti dipped cone. The cones were so small and sad looking and it was over $10 for 2 small dipped cones! The quality, service and prices are not worth coming back. I’ve left a review on an instagram page a while back and the link provided did not work.