Ophelia (ophelia05-church0457)

One of my favorite places has always been this restaurant their chicken is amazing and their second thing has always been the black beans to my surprise it's no... Lire plus One of my favorite places has always been this restaurant their chicken is amazing and their second thing has always been the black beans to my surprise it's no longer on the menu what's a disappointment but of course the chicken was amazing like always I went in and ordered my chicken to go so it was take out

We ate here. Food was fresh, dining room was clean, and Daniel brought such a positive energy that served us and others. Lire plus We ate here. Food was fresh, dining room was clean, and Daniel brought such a positive energy that served us and others.

My family and I come here on a fairly consistent basis on weekends for a delicious cheap meal. Your 8h or 12h family chicken meals are both a really good bargai... Lire plus My family and I come here on a fairly consistent basis on weekends for a delicious cheap meal. Your 8h or 12h family chicken meals are both a really good bargain for the price you pay. Make sure to download and install their mobile app as they routinely have offers on the app that make it even cheaper! The staff here is always friendly and hard working! Even with the ongoing pandemic, they all do a big job with customer service. The floor is marked to help you keep distance from other people. You have to wear a mask to enter the restaurant. You even bring your order to the curb if you don't feel comfortable.

I will NEVER darken the door of this location again. Because I know I 'll be vilified for this review, let me say that I am a business owner and as a business o... Lire plus I will NEVER darken the door of this location again. Because I know I 'll be vilified for this review, let me say that I am a business owner and as a business owner the customer is ALWAYS the primary priority. This is especially true in the service industry. Today El Pollo Loco was not staffed primarily by El Pollo Loco employees but rather by a group named Clear Motivations, which was evidently an adult special needs group. Let me say I fully support this kind of group, but it was not appropriate during a lunch hour rush, especially since one of the special needs employees and his assistant were sitting at a table on break leaving the front counter even more understaffed. Fast food is key during a lunch hour, fast being the operative word. There is a time crunch for most of us. I stood in line third and it took me ten minutes to get to the front of the line. When I got to the front of the line all the employees stepped away from the counter. After waiting more than 5 minutes with the line growing behind me out the door, I said excuse me, the line is out the door, can you help us? Evelyn, in her Clear Motivations polo, responded to me, I 'm sorry ma 'am, we can let other people 's food get cold, and left me waiting several minutes more. And I stood waiting several more minutes while they caught up in the drive thru, I could see all the orders on the board in red (late). Once my order was finally taken more than 20 minutes after my arrival I stood and waited another 10 minutes to get my order when I was able to open my tacos back at the office, back late from lunch, I found stale tortillas and dark avocado on my street tacos, my husband 's $5 meal had almost no chips and whoever replaced the root beer syrup in the drink machine did it with something other than root beer syrup, I think it was actually a bad mix of something because it didn 't taste anything like root beer. I will say again, I do not begrudge the concept of worker training for these special needs adults, but I do take issue with the complete breakdown of the service process of the restaurant, and I take great issue with the lack of urgency on the part of the trainers to do their job to serve El Pollo Loco 's paying customers on a lunchtime time crunch. Do better.

Once location centrally located in Manhattan beach area off the main road. Large parking area and clean store interior with ample seating and updated look. Food... Lire plus Once location centrally located in Manhattan beach area off the main road. Large parking area and clean store interior with ample seating and updated look. Food during lunch was hot and fresh. I ordered a two piece meal with mashed potatoes, side salad, and corn tortillas and it was good. Salsas at condiment bar has spice and and good kick so I would avoid giving it to the kids. Chicken pieces seemed small but I think that is the case everywhere and not just this location. Staff was friendly and helpful. Condiments bar area was fully stocked. Will be back.

I always go to this location even though it is 30 minutes from where I live, I drive 30 minutes because of the great service. These workers that work here are a... Lire plus I always go to this location even though it is 30 minutes from where I live, I drive 30 minutes because of the great service. These workers that work here are all great but there are 2 that treat me so well I always have to tip, they 're Denise and Sarahy they always tell me you don 't have to tip but I always do.

Fast food rarely motivates me to write a review, but I got the best, freshest food and really friendly and kind service at this location on 3/20/22, at noon. Lire plus Fast food rarely motivates me to write a review, but I got the best, freshest food and really friendly and kind service at this location on 3/20/22, at noon.

Wow this location is incredible... El pollo loco should simply close all locations and end the grocery store, seriously! You are super stingy about everything,... Lire plus Wow this location is incredible... El pollo loco should simply close all locations and end the grocery store, seriously! You are super stingy about everything, including things you get in abundance like salsa in the past and use covid to conveniently avoid opening the salsa bar. Worst of all, Chicken (her bread butter) is garbage now and the staff are extremely rude, common and unhappy. The days are past when it was good before the pandemic, but these days my family and I, together with friends, do not even recognize this place. It's such a shame we visited 90% of the time. Now it is up to almost 5% despair and all I know have uninstalled their app on their phones. We need a new chain of grilled chicken franchise that challenge and put el pollo loco out of its misery and out of business, post pandemic.

Don't come here, worst than the hood... There's a first time for everything, he can't even completely heat a flour tortilla... Loose burrito, hasn't tried to wr... Lire plus Don't come here, worst than the hood... There's a first time for everything, he can't even completely heat a flour tortilla... Loose burrito, hasn't tried to wrap it right... I should take a picture. If you see a boy, Daddy wants to look Yankee, slow guy. It looks like he didn't want to be there... Don't do it! He just wants to talk to the checkout (female)...

Chicken was delicious and moist. The tortilla wraps were soft. The tortilla chips were amazing!!! All the sauces were also good. Lire plus Chicken was delicious and moist. The tortilla wraps were soft. The tortilla chips were amazing!!! All the sauces were also good.