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Contribuer aux commentairesThis was our first time here and Josh was very attentive and friendly and explained everything to us! The peppers they give you are amazing!!!! Our steak was cooked perfectly! Wine selection was excellent! This place did not disappoint. This is our new favorite restaurant.
When we arrived we were seated immediately it was great service from the hostess great service all around I had the bacon wrapped shrimp appetizer it was very good martinis were excellent my wife had a 9 oz fillet very good I had the prime rib it was very tasty but a little too tough but overall great
Disappointing Service Experience at Ginos As a frequent diner who values both quality cuisine and exceptional service, I recently had the regrettable experience of encountering subpar hospitality at Gino's Dyer,IN. Despite having made a reservation for a party at 5 pm, our expectations for a pleasant evening were swiftly shattered by the hostess's inexplicable refusal to seat us on the patio, citing a forthcoming party at 6:30 pm as the reason. However, the lack of consistency in the hostess's explanations became increasingly evident when she proceeded to seat us uncomfortably in the back of the restaurant, despite our request for a table closer to the patio, where numerous vacant tables were visible. It was disheartening to witness her disregard for our preference, especially considering the presence of an infant in our party. Upon expressing our dissatisfaction and seeking clarification, we were met with contradictory explanations from the hostess, further exacerbating our frustration. To our dismay, subsequent observation revealed that the restaurant remained largely empty, with ample space available on the patio, directly contradicting the hostess's earlier assertions. The culmination of this disappointing experience prompted us to escalate the matter to the manager, who, to his credit, promptly acknowledged the mishandling of the situation and expressed regret for the inconvenience caused. His admission that we could indeed have been accommodated on the patio only served to underscore the incompetence of the hostess's actions. While the culinary offerings, particularly the steak, managed to salvage some semblance of enjoyment amidst the debacle, it is regrettable that such excellence in cuisine was overshadowed by the abysmal service we encountered. The experience was not only a personal disappointment but also a disservice to the individuals we had invited from out of town, with the hope of showcasing both the ambiance and cuisine.
I've been to Gino's several times; usually a special occasion. The service and food is always above and beyond. Absolutely the best steak and potatoes around. The cheesecake isn't half bad either. Adam, our waiter, is the GOAT. They get 5 stars!
3/4 main dishes were great! Service (from waitress) was excellent. 2 apps, drinks and 2 desserts great. Last main dish was steak ordered med rare. The middle was medium and ends were well done. Waitress agreed and returned it to kitchen. Manager came back about 3-4 minutes later with a flashlight saying it was fine. It was cold and over cooked. Disappointing.