Tim Hortons - East York

The staff is very good and polite, but the manager is manners less and lacks common sense,Get a better well educated manager.

1-cup hot water this branch on overlea charged me .20 cent.Other branch charge .10 cent.Even I speak to the head office, they inform me it should be .10 cent.Why this branch is charging me .20 cent.I concern is not about cents.My concern is rules and regulation.Why this branch is charging extra.Why.This is call CHEATING.

It's a fast food restaurant in the same line as all others, food and everything else is as it should be expected from a fast food place, nothing above the line of duty.

These people have zero customer service skills and no knowledge on how to run a fast food restaurant. The taste in food has gone down due to their incompetence and lack of culinary skills. They're just hiring anyone these days who want a job and provide terrible tasting food and a bad experience for the public. The employees need to straighten up and get their act together; that also includes the manager and the owner, who are inexperienced in this franchise. Lines are too long, food has changed terribly due to the employee's inexperience and they have no personality in treating their customers with a good experience. It's no wonder majority of customers are going to the Tim Hortons in the East York mall, cause these incompetant people don't know how to run a restaurant.

It’s not open 24 hours for all kinds of costumes services , it’s just for ” cars orders” after 10 pm, we don’t have a car,so they refuse to serve us food or coffee , they told us you have to have a car !!!?