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Contribuer aux commentairesAlways quick to server with a smile on face. Feels like eating at home with no clean up. Pizza was out of this world!
Breakfast was great this morning. Happy Carnival weekend 2023. Arlos famous ****** Mary is perfect as always.
Friends and I stayed and skied the first weekend of February. Snow was great. Lots of people sitting on the hill in the middle of the run. Which isn’t a big deal. Just wasn’t like that a few years back. We stayed in room 35 I believe. Woke up in the middle of the night to no heat. At 1 in the morning. I wasn’t going to get dressed and have to wait until someone came to fix it we just dealt with it. I told the desk manager on the way out Sunday and told her to have someone call me about it. Week passed and no one called. I called, someone told me they knew nothing about it and someone would call me back. Another week went by and I had to call them again. Talked with the manager that was working that day and said she must have missed placed the note to call me back. Said everything was working fine when they checked. Not sure why I would lie about the heat not working. Customer service is less than impressive. Won’t be going back.
Delicious food! Service was impeccable! Debbie was an absolute delight to have as a service. She was super friendly and incredibly prompt. Kid-friendliness: Brought my 3 kids in with us!
We were pleasantly surprised with the MacKenzie lodge. It is an older property but has been nicely upgraded/updated. No elevator but helpful staff and nice up to date room. Have skied Caberfae for decades bit had never stayed overnight and glad we did. We even got Pete the manager to schlep our bags up to our 2nd floor room! Loved the hot tub (but 104 would be better than 102) and had fine meals in the Beaties restaurant right in the hotel for breakfasts and dinners. We will be back even though we are less than 2 hours away!
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