Redcliffe - Highland

Firstly we could not fault the food. On arrival we were rushed to our table by the older foreign waitress (Romanian or Spanish) and handed menus with no welcome or dialogue. We waited quite a long time before she took the drinks order when she was very abrupt bordering on rude. There was a lovely polite foreign waiter who served our food but our experience was blighted by the waitress. She really needs to go on a customer care course.

We recently celebrated my mother's 80th birthday at Redcliffe and I have nothing but praise for our experience. Despite being short staffed, the team of 21 made us feel incredibly welcome and went out of their way to ensure the event was memorable. The food was excellent and everyone in our group thoroughly enjoyed their meal. I believe some past reviews have been unfairly negative towards the staff, as I witnessed how hard they were working. I highly recommend this restaurant and look forward to returning in the future.

The staff at this restaurant are extremely impolite and abrupt. They randomly add tips to your bill without any explanation. The menu does not mention this policy. The staff's rudeness was a major letdown, and I do not plan to return anytime soon. It's a shame because the pizzas were tasty, but the overall experience was not worth the trouble.

Embarrassment to Scotland!! Just had lunch here as locals but haven’t been for ages it seams to have changed hands and I can not assure you not into safe ones ! Absolutely abrupt lady met us at the door and showed us to our table we were then given menus and asked what we would like to drink these were put down in front off us iron brew can with 69 pence stamped all over it !! Ok so now time to order the reason we went in was because we seen squat lobster Mac and cheese on the menu for people that don’t know what squat lobsters are they are called squaties in Scotland they are similar to a prawn but only found in the west coast of Scotland and are simply Devine so looking forward to this dish immensely!! I asked for the fish n chips comes in batter I asked the charming waitress if I could have it done in breadcrumbs in stead off batter I got a roll off the eyes and a huge sigh ! Anyway what was delivered to the table was the smallest piece off fish I did ever see !! And the show stopper squat lobster Mac n cheese WAS DRYED UP TINY CRAYFISH NOT SQUAT LOBSTER!! So nobody came back to see if we enjoyed our lunch and nobody asked at point of payment if we enjoyed our lunch !! We normally tip big but we collected the 40 pence change and left !! Biggest tip I can offer this establishment is drop the attitude and put on the plate what is on the menu!! Won’t be back

Shocking We will never be back.Omg the Romanian waitress was the worst we have ever experienced,What an attitude.My husband went up to bar and asked for a gin with a slice of lime as I do not take lemon.Drinks were brought out and my gin had 2 slices of lemon.I complained and the Romanian started shouting at my husband you asked for Lemon.(he did not)if that is the way people want to run their businesses with cheap ignorant labour shame on you.We won’t be back and we will not be recommending your sad excuse for a restaurant.Food was mediocre.steak too thin to be cooked medium.By the way I am a chef.When we left the blonde waitress was getting torn into said waitress about her attit On several occasions tonight.Well that’s enough for me to endorse our night.Thanks for spoiling my 65 th birthday meal