Caffe Nero - Ipswich

Walked in at 5:45pm this Saturday evening baring in mind they close at 6pm and got turned away as they was closing soon. Disappointed.

Would have been a 5 but didn’t have my favourite egg sandwiches. Great coffee. Prompt service ordered over the phone 9 items at 5pm and was ready as soon as I arrived 10 mins later.

I visited Cafe Nero near Buttermarket in Ipswich today with some friends as I did before. My friends tend to appreciate the coffee in this place, me, not so much... Its a bit too strong for me. The problem in general is that their toilets usually are very messy and overall, today were completely out of service. So, there was no toilet available for the customers to use. When I asked the staff they apologised and said that the nearest toilet to use is the one in Buttermarket shopping centre (aprox 5 mins walking). I insisted and I was redirected to the manager who she did apologise again for the inconvenience, which I appreciate, but I really needed to go to the toilet and I insisted one more time, the manager did not had any sympathy for me and continued to send me to Buttermarket Shopping Centre. When I asked to make a complaint about she told me to go on website and seemed disturbed by this fact, I tried the website but I could not find any possibility to write that complaint, hence this review. I am so disappointed by the way the manager and staff managed the situation today. You serve drinks but do not have a toilet available... What about staff? Did they had to go to Buttermarket Shopping Center as well? Then come back and carry on theirs shift? Like I had to do?

Staff are unprofessional and emotional they yell as if they’re being held on gunpoint. The Romanian barista who served me couldn’t even make beverages properly, she has trouble comprehending her customers, it’s the worst ever thing I’ve ever drank. You wouldn’t get this unprofessionalism in Costa Coffee. Plus their WiFi doesn’t connect, cleaning equipment are all over the place and pricing doesn’t justify their quality. Do not visit Caffè Nero at buttermarket waste of space. Wish I could rate this cesspool with zero stars.

We stopped here for a quick coffee and hot chocolate (my daughter likes hers with oat milk). As downstairs was busy, we went upstairs where there are lots of tables for people to use with laptops and also quite a few comfier sofas and armchairs to relax in.