Firehouse Subs - Kitchener

We’ve dabbled in Fire House and have never had any complaints, always delicious, clean, easy place to stop on a busy night but tonight we experienced the best customer service from Kyle that we’ve witnessed in any restaurants in the area in years.This review is entirely for him.5 stars, and we look forward to coming back to watching him make everyone’s day. Really special member of your team that went ABOVE and BEYOND for every guest the entire time we were dining tonight.Kid-friendliness: Free fire hats for all kiddos, what more to say!

Ive been to this location many many times. Today, the vibe was soooo off. I was disappointed in the service. Staff was fighting, saw one employee roller her eyes at another for asking for help. Definitely not a healthy place to work... alittle toxic... food was great as always... but takes soo long even after ordering ahead.

Absolutely delicious : the quality of these subs are top knotch that's forsure.... only problem that could be discussed is it is quite expensive and besides the fact that all the employees are super nice the service was really slow.... and would be cool to see a special sub of the month thats not on the menu to try : but all in all...... you gotta eat here!!!

EXCEPTIONAL! I GOT MY WALLET BACK, INTACT!Not only on time, but great sandwiches!I enjoy their food greatly and today I had the most fantastic experience there.Yesterday I bought two sandwiches at around 9pm and distracted I left my wallet on the counter.Not remembering where I had placed my wallet, I looked everywhere I could to no avail. Then today close to 4pm I called the store and the fine gentleman that answered was very polite and told me my wallet was there safe.I drove the 10 minutes to the store and they gave me my wallet back. The two gentlemen told me they are not supposed to accept tips and didn't. All my money and cards where there. They got now a client for life

They are alright, I don't think they had the same quality that they had before covid, but that's my opinion. The brisket sub was a little heavy.Parking: Always empty, lots of spaces.Wheelchair accessibility: Handicap parking space right outside