Rax Restaurant - Lancaster

Rax was the way to almost food as a child. sadly, they were mostly shut down and squaded by the far-sloping arby’s. close to lancaster I went to check them and relive the Rax experience. it still stops, just like I remember. I wish they were still in my hometown.

That was great. service was excellent. bathroom not so good, no possibility to dry their hands after using the toilet room.

There was rax everywhere when I was a child. that must be one of the last. they were much better than arby. I was sad they all left. I just wanted to visit a friend of mine, and he suggested we go here. I was excited to have her food after 20 years. I'm sorry I was disappointed. the sandwich was not even hot enough to melt the cheese and there was hardly any mushrooms on it. the mushroom-melt sandwich was my favorite of them earlier. not so much. no wonder that they have gone away from the dinosaur.

The customer service is not available. they do not check the commands. we had ordered before the door bag and got the completely wrong order. they are lucky that we have no food allergies, because they gave us a mushroom melt instead of a royal rax. we called the load and whoever we spoke was completely unprofessional. the customer service tries to fix the problem instead of blowing it off. the guy we talked to could take care of less and only talk out. nothing has been fixed and I hope they get it together.

Ordered through doordash. They always forget something. Ordered king rax, 6pc cheese stick with ranch, and 2 large twisty fries with cheese cup for each one. Instead I received a mushroom melt. Good thing I'm not allergic . Two baked potatoes and a twisty fry. How do you mess up that bad. Called rax manager said it was doordashs fault. And said there was nothing he could do. He needs to take customer service class . You fix the situation regardless whose fault it is. You dont bypass it and not appear apologetic. My last time ordering this. I used to be a manager in fast food. You fix regardless and always sincerely apologize.