Wendy's - Phoenix

Ordered breakfast through the app for a 930am pick up time. Nobody showed up to work to open the restaurant. Sat in the parking lot until 10am, left and returned at 11am, and they were still trying to open. They did eventually replace my breakfast bacaonater meal with a lunch bacaonater meal, 2 hours later. I will not be ordering through the app from this location again.

This location has gone down the tube. I keep going back because it?s the only one near me hoping it will get better. The drive thru takes FOREVER! They take orders one at a time. You order , drive up, pay and wait for food?THEN they take the next drive thru order. They don?t know how to multitask. And the last 3 times I went the spicy chicken sandwich was so old!

I like their new choices of making the sandwich a double. Great addition to the menu. Curly frys are always a plus. Overall great job...I've come here many times over the years and they never disappoint

Honestly this establishment needs to drug test their employees. I had ordered a burger from them off doordash and some baconator fries. But someone on their line thought it would be funny to give us a bun and tomatoes as a joke. As well as regular fries which I was still having to pay extra on. When I tried to call to get this mistake fixed. Nobody answered the phone after 3 attempts. I would not eat at this Wendy's again. Their management and staff might need to be overhauled.

During my latest visit, I was the eighth person in line at 11:00 am, right in the middle of the lunch rush, so I anticipated a bit of a wait. After waiting twenty-four minutes, I finally received my order. Once I parked to enjoy my meal—remember, I was on a one-hour lunch break—I discovered that the chili I ordered was ice cold. And the fries? Still cold, just as they had been during my previous visits. In an attempt to address this, I called the restaurant, but no one answered. So, I decided to go back. When I arrived, the lobby door was locked! It left me wondering where the management was and why there seemed to be no sense of care for customers. I'm beyond disappointed with this establishment. I’m giving up on this location; it seems like the staff needs more support, or perhaps a manager who actually cares. This has been my worst experience here ever.