Pizza Perfectta - Pittsburgh

Terrible! Lady at the register didn’t know what she was doing. Ran my debit card twice and first time said it was declined then did it again. It was never declined because they charged me twice. Called and went to restaurant about it and they refused to give me my money back from that second payment they took out. After being told it wasn’t taken out twice and showing the bank statement proof. I usually order from here but I won’t anymore!!!!!!

I have ordered almost $100 worth of food every Fri night for the last 13 years and I live off Highland, less than a mile from the restaurant. Tonight our food was :45 mins late. I called and the man who answered was beyond rude. He said the problem was it was raining (light rain on my dark sky app) and that they were busy. He said, “we have a lot of loyal customers, you’d be surprised”. Well guess what, you’ve lost this one.

The stars I gave is on account of the service I received. I ordered a medium pizza last night (Thurs. Sept. 2, 2021). I left my phone number and apartment buzzer number with my order. I waited and waited for it to arrive. Thirty minutes past when it was supposed to I tried calling the restaurant, but it had closed in the meantime. I went down to check and the delivery person left it outside, on the floor. No one called me. No one buzzed. My phone was near me and on volume the entire time. It was cold and had been exposed to the elements for who knows how long (possibly up to 30 mins) (good thing a raccoon didn't find it). In the morning, when the restaurant opened I called to speak to the manager. Instead of taking any responsibility (or even expressing regret about the situation), they gave me some story about how the pandemic changed their practices. I get the desire for no-contact delivery (in fact, I want this too), but I don't think the pandemic prevents someone from calling to let me know it's here. In any case, I was very disappointed with the delivery service and with the failure of the manager to take any responsibility.

FYI all the hoagies automatically come hot ?? also extra toppings are $2 EACH (so I paid $2 for cooked lettuce Our sub came out to almost $20 and it was so disappointing!!

Fast service through Grubhub, no complaints, everything was as ordered, delivered quickly, hot and tasty. Recommended.