Jedburgh Tandoori - Scottish Borders

I ordered and paid for my food online, and was given a pick-up time. When I arrived at the scheduled time, I was told to wait. After waiting for 40 minutes, my food finally arrived but I was asked for cash even though I had already paid. The staff assured me that my money would be refunded in 3 to 5 days and insisted that I leave to get cash. I did not pay for my meal again but left empty-handed. This experience felt like a complete scam. I will update if I receive a refund.

The service at this restaurant was terrible. We waited a long time for drinks and our food took over an hour to arrive. When it finally came, it was mediocre at best. Some items were missing from our order and when they did arrive, it was already halfway through our meal. When we complained to the manager about the missing items, his attitude was shocking and he refused to apologize, claiming we never ordered them. The restaurant was severely understaffed and the customer service was abysmal. Even paying took a long time. Overall, it's not worth your time or money to dine here.

The food was mediocre and took over an hour to be served. When we finally received our food, some items were missing from our order. The manager was uncooperative and argued that we did not order the missing items. The restaurant is understaffed, with only the manager and one waitress handling everything. I would recommend avoiding this place.

Place was not too busy, given a table even though we had not booked. One man and one young girl front of house. We waited and waited and waited, even other customers commented on it. Finally got the girls attention to bring menus while three other tables had sat after us and had ordered their food and had been served their drinks. After about 45 minutes we left, seems from other reviews we did ourselves a favour.

Went out for a family meal and now I’m sitting eating it out a box in my living room…. Made a reservation for 2 and a high chair , arrived on time no table ready and no high chair , eventually sat us down and stood and held my daughter while they carried on to ignore the fact we were actually there, I carried a baby chair over everybody else that was trying to eat , sat at the table for 40 mins before we had to ask for a menu as again not a single person came over. One and half hours in and the starters arrive but no kids meal as requested at the start , again we asked kindly and it fell of deaf ears. 2 hours in and we had to ask where our main meal was , 10 mins later it arrived well some of it , no rice no chips no sides ect . Again we had to ask at this point our little girl was getting bored , can you Blame her ? So we asked if we could just take away our meal and the missing items in boxes as we are nearing 2.5 hours before mains , to be told to . “Wait “ Iv had takeaways from this place for years and the food has been brilliant but if I knew the staff and owners are as rude as that I wouldn’t never had bothered. Sadly won’t be back